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Siemens · 6 hours ago

IT Site Manager - Horseheads, NY

Horseheads, NY

Full-time

Onsite

Mid, Senior Level

$111K/yr - $120K/yr

5+ years exp

Siemens is a leading company in high-speed rail innovation, establishing a new facility in Horseheads, NY. They are seeking an IT Site Manager to support their Rolling Stock business, responsible for managing IT operations, providing technical support, and driving technology adoption at the site.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Serve as the main IT contact for the Horseheads factory

Provide technical support for networks, servers, mobile devices, and digital workplace platforms

Advise stakeholders on Siemens IT services and emerging technologies

Lead IT demand identification, process improvements, and technology adoption with local business

Stay updated on technology relevant to manufacturing and warehousing

Support configuration, deployment, and troubleshooting of warehouse and factory technology

Maintain accurate records of IT assets, network diagrams, and disaster recovery plans

Coordinate IT training, especially for MS Office 365 and collaboration tools

Monitor incident resolution and ensure service providers meet SLAs

Optimize and standardize IT infrastructure and applications

Manage and resolve incidents to prevent business disruptions

Ensure effective use of workplace IT solutions and keep up with new technologies

Act as a communication channel and provide IT guidance to end-users

Measure and improve end-user satisfaction; manage complaints and escalations

Identify training needs and deliver relevant IT training

Document IT systems and processes as required

Report recurring monitoring alerts to management

Collaborate with Siemens IT teams and act as a counterpart for cybersecurity incidents

Build and set up new employee workstations and onboarding

Be available outside business hours for IT support as needed

Qualification

IT ticket handlingGenerative AIWindows 11Office/Microsoft 365SharePoint OnlineOneDriveTeamsAnalytical thinkingCommunication skillsProblem solvingCustomer-focusedTeam player

Required

Minimum 5 years' experience in a similar team function

Experience working in a construction setting – innovative thinking, quick actions are required

Language: English

Location: Horseheads, NY, or immediate vicinity

Strong tech foundation and keen learner

Analytical thinker focused on solving IT issues and enhancing decision-making

4-year college degree (BS in IT, Business, etc.) or equivalent experience

Knowledge of IT ticket handling and the ITIL process

Experience with Generative AI to create business impact

Drive innovation and change within the user community

Strong verbal, written and interpersonal communication is crucial

Collaborate with regional and global teams to improve IT experience

Basic understanding of Windows 11 and Office/Microsoft 365

Experience with SharePoint Online, OneDrive, Teams is a must

Self-driven, entrepreneurial mindset, customer-focused

Enjoys problem solving, runs toward identifying/solving challenges using technology

Tech afficionado and lifelong learner of digital, automation and other technologies to move the business forward

Able to multi-task and think ahead

Team player who exhibits excellent follow-through

Quick learner with excellent data collection and analysis skills

Curiosity of further expanding knowledge and understanding of technology

Skilled in networking with major stakeholders (Business, SMO IT, Siemens IT, Providers)

Good understanding of manufacturing and warehousing business processes

Calm, tactful, diplomatic demeanor

Autonomous, flexible and proactive

Can simplify technical information

Strong verbal and written communication and interpersonal skills

The position requires extensive travel in the United States and internationally for extended periods of time for at least the first twenty-four (24) months and possibly longer to complete in-person job training, which will be vital to your and the Horseheads facility's success

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization