Ocular Therapeutix, Inc. · 22 hours ago
Sr. Associate, IT Support
Bedford, MA
Full-time
Onsite
Mid, Senior Level
$115K/yr - $125K/yr
3+ years expOcular Therapeutix, Inc. is a biopharmaceutical company focused on innovative therapies for eye diseases. The Sr. Associate of IT Support is responsible for troubleshooting hardware and software issues, configuring systems, and collaborating with IT teams to enhance system efficiency.
BiotechnologyHealth CareMedical Device
Responsibilities
Handles escalated issues: Takes on more complex tickets that Level 1 support cannot resolve, such as in-depth troubleshooting of hardware, software, and network problems
Performs advanced configurations: Sets up and configures systems and applications, performs upgrades, and implements file backups
Conducts system diagnostics: Dives into the root cause of problems using advanced tools and techniques
Collaborates with IT teams: Works with other IT personnel to resolve recurring issues and improve overall system efficiency
Requires in-depth knowledge: Needs a strong understanding of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and enterprise applications
Manages server-related tasks: May assist with basic server maintenance, such as troubleshooting server problems, managing file servers, or working with Active Directory
Follows IT best practices: Often follows ITIL best practices and uses ticketing systems to track issues and ensure accuracy
Qualification
Required
High School diploma or equivalency required
Minimum of 3-5 years of related experience in a similar support role
Excellent verbal and written communication skills
Ability to handle working in a fast-paced environment with sometimes strict deadlines
Technical proficiency in the following: Windows 7/10/11, Active Directory, Azure portal, Office 365 portal, Endpoint Manager
Strong analytical, problem-solving, and conceptual skills, and the ability to own a technical task and work it to completion
Proven subject matter expertise in the relevant support area
Appropriate IT industry certifications
Strong troubleshooting and technical support experience
Ability to understand and resolve complicated technical issues
Ability to follow processes, procedures, and work instructions to ensure consistent customer experiences
Preferred
Associate degree or higher
Company
Ocular Therapeutix, Inc.
Ocular Therapeutix, Inc. is a biopharmaceutical company committed to redefining the retina experience across drug development, treatment, and outcomes.
51-200 employees
H1B Sponsorship
Ocular Therapeutix, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2023 (3)
2022 (4)
2021 (10)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.19BKey Investors
Ascension VenturesPolaris Partners
2025-09-30Post Ipo Equity· $475M
2024-02-22Post Ipo Equity· $325M
2023-12-13Post Ipo Equity· $115.11M
Leadership Team
Michael Goldstein
Chief Strategy Advisor
Steve Meyers
Chief Commercial Officer
Recent News
2025-12-09
2025-12-08
Company data provided by crunchbase