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Sonic Automotive · 2 days ago

Guest Loyalty Specialist

San Antonio, TX

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $45K/yr

Sonic Automotive is one of the fastest growing brands within the automotive industry, and they are seeking a Guest Loyalty Specialist for their dealership in San Antonio, TX. The role focuses on managing the guest experience post-sale, ensuring satisfaction, and resolving any issues to enhance guest loyalty.

AutomotiveCustomer ServiceRetail

Responsibilities

Ensure the guest’s happiness and their likelihood to recommend EchoPark to others

At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs

Answer and return all guest phone calls and emails in a timely, friendly manner

Communicate with sales and recon departments

Schedule appointments

Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process

Liaise with recon to ensure timely completion and with guests to provide updated information and expectations

Ensure repairs have met company standards and guest expectations

Work to create an outstanding culture of communication with the guest and team