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Walmart Canada · 6 hours ago

2025 Intern Conversion: 2026 Full Time, UX Researcher

Bentonville, AR

Internship

Onsite

Intern, Entry, Mid Level

$80K/yr - $155K/yr

1+ years exp

Walmart Canada is seeking a UX Researcher Intern for their Sam's Club division. The role involves applying research expertise to improve user experience strategies, conducting user interviews, and collaborating with stakeholders to implement business solutions.

DeliveryRetailShopping

Responsibilities

Demonstrates uptodate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales

Design Research Requires knowledge of Principles of research Best practices of qualitative and quantitative research Data analysis techniques Techniques to detect gaps in information Legal risks factual errors and breaches of codes of conduct involving the use of research material Organizational research requirements Success metrics for research projects Purpose of research and how it will be used Values limitations and risks of sources and social networks for research purposes Emerging methods for obtaining relevant information To demonstrate a basic understanding of planning and recruiting participants to facilitate research

Demonstrates awareness of the basic toolkit of research methods including field studies participatory design heuristic evaluations for designs competitive testing and iterative and summative labbased usability testing inperson or remote

Assists with guidance in analyzing and reporting out on a variety of user research studies across platforms

With guidance identifies areas requiring further research

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities

User Discovery Requires knowledge of User experience strategies User interviews and surveys User journeys Story boards Contextual inquiries To understand user requirements by conducting interviews and surveys and by assisting in creating user journey and story boards

Conducts preliminary activities to assist with user research and user experience strategy development

Develops an understanding of trends in user consumption habits

Explores user problems and content requirements for example elements required of the site to meet user needs

Analyzes with guidance qualitative user data

Models compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy and demonstrating and assisting others with how to apply these in executing business processes and practices

Usability Testing and Iteration Requires knowledge of User profiles Testing scenarios Documentation Test plans To understand the basics of testing against a design specification

Identifies major activities and documents associated with user acceptance testing

Cites multiple examples and types of acceptance tests for user acceptance testing

Compiles a list of procedures and guidelines for test developers and end users

Explains the features and objectives of alpha and beta tests

Managing Functional Partnerships Requires knowledge of Stakeholder identification and mapping Stakeholder analysis Stakeholder communication Stakeholder engagement techniques Stakeholder management effectiveness tools and methods Fluency in many specialized business vernacular Deep understanding of markets to deliver customer and business value adapt style and best practices to accommodate cultural differences

To understand the interests profile of key stakeholders to manage functional relationships

Analyze stakeholder technical needs and partner with them to share relevant information

Engage with business partners internalexternal on a periodic basis and establish credibility for exchanging functional information

Driving CustomerClient Needs Requires knowledge of Customer and business problems Dependencies and impacts on product processesways of working Journey mapping Process optimization Communication and influencing techniques

To seek and analyze user feedback to understand areas of improvement for a productservicesofferings

Identifies potential process improvements to reduce turnaround times and drive efficiencies to enhance customer experiences

Influencing and Building Stakeholder Consensus Requires knowledge of VerbalNonverbal behaviors Application and allocation of Business Communication stylestechniques in ambiguous and challenging situations Communication channelsmediums Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties

Influencing styles To communicate articulately and concisely in a onetoone stakeholder meeting involving onetwo teams

Proactively build personal network and seek and provide constructive feedback

Present data and logic to and influence team customers and stakeholders

Articulate resultsrecommendations in a structured manner using relevant data

Actively listens to others and acknowledges different technical perspectives and connects to the producttechnology in development

Respect the Individual: Demonstrates and encourages respect for others drives a positive associate and customermember experience for all embraces differences in people cultures ideas and experiences supports workplaces where associated feel seen and connected through a culture of belonging so all associates thrive and perform contributes to an environment allowing everyone to bring their best selves to work

Respect the Individual: Demonstrates engagement and commitment to the team developing others through feedback coaching mentoring and developmental opportunities and recognizes others contributions and accomplishments

Respect the Individual: Builds strong and trusting relationships with team members and business partners works collaboratively to achieve objectives communicates with impact and listens attentively to a range of audiences and demonstrates energy and positivity for own work

Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values and leads by example to foster our culture supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers and the world around us eg creating a sense of belonging eliminating waste participating in local giving

Act with Integrity: Follows the law our code of conduct and company policies and encourages others to do the same supports an environment where associates feel comfortable sharing concerns reinforces our culture of nonretaliation listens to concerns raised by associates and takes action acts with accountability for achieving results in a way that is consistent with our values

Act with Integrity: Is consistently humble selfaware honest and transparent

Serve our Customers and Members Delivers results while putting the customermember first and applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers

Serve our Customers and Members Adopts a broad perspective that considers data analytics customermember insights and different parts of the business when making plans

Strive for Excellence:Consistently raises the bar and seeks to improve demonstrates curiosity and a growth mindset seeks feedback asks thoughtful questions supports innovation and intelligent risktaking and exhibits resilience in the face of setbacks

Strive for Excellence:Implements and supports continuous improvements and willingly embraces new digital tools and ways of working

Qualification

UX Design ResearchMarket ResearchBusiness AnalysisData Analysis TechniquesUser Experience StrategiesUsability TestingStakeholder ManagementCommunication TechniquesResearch CertificationWeb Accessibility KnowledgeInterpersonal SkillsTeam Collaboration

Required

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 1 year's experience in market research, business analysis, UX design research, or related area

Option 2: 3 years' experience in market research, business analysis, UX design research, or related area

Preferred

Market Research, Business Analysis, UX Design Research, or related area

Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area

Related industry experience (for example, retail, supply chain, eCommerce, healthcare)

Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate)

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company-paid life insurance

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.