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Filson · 5 days ago

Filson Retail Key Holder- Washington, DC - PT

Washington, DC

Full-time

Onsite

Entry, Mid Level

$19.25/hr - $21.35/hr

1+ years exp

Filson is a company with a legacy of American craftsmanship, committed to providing high-quality goods. They are seeking a Key Holder who will lead and develop the sales team to deliver exceptional customer experiences while managing store operations and standards.

FashionManufacturing

Responsibilities

Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge

Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees

Supports the Store manager with coaching, developing and conflict resolution within the entire team

Observes and provides feedback to support members of staff in a culture of 360-degree communication

Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly

Supports marketing events and stories through in store promotion, clientele emails, and community outreach

Prepares reports by collecting, analyzing, and summarizing information

Ensures availability of merchandise and services by maintaining inventories

Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency

Protects employees and customers by providing a safe and clean store environment

Manage customer service and selling to drive a performance culture

Supports store operations by enforcing company programs, initiatives, policies and procedures

Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within

Other duties as assigned

Qualification

Exceptional selling skillsCustomer serviceLeadership experienceData-driven decision makingPeople developmentPC skillsFriendlyOutgoingCommunication skills