American Express · 2 weeks ago
AAC Enrollment Fully Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL
United States
Full-time
Hybrid
Entry Level
$20/hr - $38.45/hr
1+ years expAmerican Express is a company built on a rich history of innovation and commitment to customer service. The role involves delivering exceptional customer service, managing client inquiries, and ensuring compliance with regulatory requirements while building strong customer relationships.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Deliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
Establish a good liaison with our client's customers while providing quotes or enrolling in various products
Document necessary information, such as claim details, customer’s change of details, and other pertinent information
Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back
Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
Follow underwriting, Compliance and Regulatory requirements and corporate policies
Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements
Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
Manage other production related activities, such as complaints and escalations
Handle inbound calls for multiple products with no prospecting or cold calling
Complete mandatory licensure continuing education and other training sessions as appropriate
Remain positioned and well informed of changes implemented that affect your work
Qualification
Required
Florida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1+ years
Arizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licenses
Ability to become appointed/licensed as a non-resident agent in all applicable states
English language fluency required
High school diploma or GED
Solid computer, grammar, and multi-tasking skills
Relationship builder who has passion for delivering exceptional service
Excellent verbal, written and interpersonal communication skills
Strong customer service skills and the ability to de-escalate customer situations
Demonstrates personal excellence by remaining positive in difficult situations
Self-confident, optimistic and supports a team environment
Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
Ability to demonstrate initiative with minimal supervision to drive results
Superior level of accuracy and attention to detail
Strong proficiency in PC skills, including MS Word and Excel
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-22
Benzinga.com
2026-01-21
The Motley Fool
2026-01-20
Company data provided by crunchbase