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Michigan Medicine · 15 hours ago

Senior Director, Operations & Ancillary Services

Ann Arbor, MI

Full-time

Hybrid

Director/Executive

7+ years exp

Michigan Medicine is one of the largest health care complexes in the world, and they are seeking a strategic, highly motivated, results-oriented leader to serve as Senior Director of Operations & Ancillary Services. The Senior Director will provide strategic leadership and operational oversight to essential Logistics and Support Services departments, ensuring safe, efficient, and high-quality service delivery in support of patient care and organizational objectives.

EducationHealth CareMedical

Responsibilities

Direct daily operations to ensure safety, efficiency, and regulatory compliance

Develop and implement strategic plans that align Logistics and Support Services functions with organizational goals

Ensure operations are aligned with organizational objectives, improving accuracy and efficiency in workflows

Lead the development and oversight of multi-million dollar operational budgets, ensuring optimal resource allocation and adherence to financial targets

Direct the planning and execution of capital projects for departments as necessary

Oversee benchmarking activities and monitor key performance indicators; reporting on outcomes and implementation data-driven process improvements

Build, lead, and develop high-performing teams by fostering a culture of excellence that enables teams to deliver high-quality service in alignment with organizational needs

Partner with clinical, administrative, and facilities leadership to support organizational initiatives and respond to evolving operational needs

Manage relationships with vendors

Direct and support the creation and implementation of goals, objectives, policies, procedures, and new initiatives

Lead teams through effective change in support of operational enhancements

Qualification

Healthcare AdministrationOperations ManagementStrategic PlanningFinancial ManagementPerformance ManagementData AnalysisVendor ManagementTask PrioritizationTeam LeadershipCommunication SkillsProblem-SolvingConflict Resolution

Required

Bachelor's degree in Business, Healthcare Administration, Operations Management, or related field

Minimum of 7-10 years of progressively responsible experience within a healthcare or large complex organization including at least 5 years of direct supervisory experience

Proven ability to lead, motivate, and develop high-performing teams

Experience with performance management and staff development

Demonstrated success in developing and implementing strategic plans and process improvement initiatives

Strong analytical ability for data-driven decision making and performance monitoring

Strong financial and business acumen with experience developing and managing multi-million dollar budgets

Experience overseeing contractual agreements and managing relationships with third party vendors

Excellent verbal and written communication skills with the ability to collaborate across departments and levels of leadership

Strong problem-solving and conflict resolution skills

Demonstrated ability to effectively and efficiently prioritize tasks, manage competing deadlines, and oversee multiple projects/initiatives simultaneously

Preferred

Master's degree in Business, Healthcare Administration, Operations Management, or related field

Experience with collective bargaining agreements

Ability to thrive in a fast-paced environment

Knowledge of UM policies and procedures

Experience using UM systems (FinProd, FinanceBI, HRMS, Cornerstone, etc)

Benefits

Excellent medical, dental and vision coverage effective on your very first day

2:1 Match on retirement savings

Company

Michigan Medicine

Glassdoor4.0

Michigan Medicine is a health care system and academic medical center that provides medical education and more. It is a sub-organization of University of Maichigan.

Founded in 1869

Ann Arbor, Michigan, USA

10001+ employees