TekSynap · 3 months ago
Telecom Network Engineer
US-OH-Columbus
Full-time
Onsite
Entry, Mid Level
2+ years expTekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. We are seeking a Telecom Network Engineer to join our team supporting DLA's Video Operations Center (VOC) in Columbus, OH, where the role involves assisting in the design, configuration, and troubleshooting of the VTC collaboration infrastructure.
ComputerInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure
Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management
Work on VTC tasks/projects as designated by the Team Lead and/or PM
Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters
Develop required specifications for simple to moderately complex troubleshooting
Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins
Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices
Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs
Perform CODEC updates and other technical administrative duties as assigned
Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management
Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
Create, update, and manage trouble tickets in the DLA Service Now ticketing system
Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network
Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives
Provide software and configuration updates as required by DOD IA directives
Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required
Create and update documentation, including CONOPS, SOPs, and troubleshooting guides
Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads
Qualification
Required
DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+, SSCP
Computing Environment Certifications: 200-301 Cisco Certified Network Associate (CCNA)
AND (one of the following within 6 months of start date): 100-150 Cisco Certified Support Technician (CCST) Networking, 100-160 Cisco Certified Support Technician (CCST) Cybersecurity
Must possess Secret Clearance with IT-I Sensitivity
Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment
Preferred
Experience with IPTV, Digital Signage, and Streaming preferred but not required
Benefits
Health
Dental
Vision
401K
Life insurance
Short-term and long-term disability plans
Vacation time
Holidays
Company
TekSynap
TekSynap is a well planned information management environment that offers to meet the business needs of Local Government customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kamran Jinnah
CEO
Lucas Narel
Chief Financial Officer
Recent News
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