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Papa Johns · 7 hours ago

Manager, Technical Program Management

United States

Full-time

Remote

Mid, Senior Level

Papa John's is seeking a Manager of Technical Program Management to lead the implementation and integration of their next-generation Restaurant Technology Platform. This role involves overseeing technical delivery, managing program execution, and ensuring effective vendor and integration oversight across multiple systems.

Restaurants

H1B Sponsor Likely

Responsibilities

Lead technical delivery across POS, Inventory, Labor, Makeline, and Dispatch systems ensuring scalability, reliability, and interoperability

Govern and drive API strategy, architecture standards, and data integration frameworks across 100+ internal and external systems

Collaborate with engineering and vendor teams to establish secure, real-time data exchange between restaurant systems, digital channels, and enterprise platforms

Oversee technical validation, configuration, and integration testing during pilot and rollout phases

Propel creation of architectural blueprints, interface specifications, and system flow documentation for all integrations

Manage full lifecycle delivery of the restaurant technology platform, from discovery through pilot, scale, and stabilization

Oversee cross-functional program plans, schedules, and dependencies across multiple vendors and internal technology teams

Maintain a unified program roadmap and technical dependency tracker across POS, middleware, and third-party services

Drive governance through structured weekly technical syncs, risk reviews, and architecture steering committees

Ensure program milestones are met on time and within budget while maintaining a high degree of technical quality and performance

Partner with vendors (POS, middleware, labor, dispatch, inventory) to define API specifications, SLAs, and performance benchmarks

Validate vendor architectures for alignment with enterprise security, scalability, and integration standards

Manage and prioritize integration backlog across 100+ interfaces, including POS, delivery aggregators, ERP, financial systems, and digital channels

Coordinate joint technical workshops and design sessions to align on implementation details and deployment readiness

Lead incident management and RCA for technical issues arising from integrations or data inconsistencies

Partner with enterprise architecture, cloud infrastructure, and DevOps teams to ensure modern, resilient, and secure system designs

Act as the bridge between business owners and technical teams — translating business requirements into executable technical workstreams

Mentor project engineers, integration leads, and analysts in best practices for enterprise-scale integrations and rollout delivery

Drive alignment across global IT, Operations, and vendor partners to ensure unified deployment and support strategy

Present program updates, technical status, and key decisions to executive leadership and steering committees

Qualification

API IntegrationProgram ManagementVendor ManagementTechnical LeadershipArchitecture StandardsData IntegrationCollaborationMentoring

Required