Technical Writer (Runbooks/Ops Documentation Experience Required) jobs in United States
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Quantam · 15 hours ago

Technical Writer (Runbooks/Ops Documentation Experience Required)

positionKentucky, United States
timeFull-time
remoteHybrid
senioritySenior Level
money$39/hr - $44/hr
date5+ years exp

Quantam Solutions provides IT solutions and consulting for various clients, and they are currently seeking a Technical Writer. The role involves producing clear and accurate documentation for Child Support Systems and Services, including the migration of technologies to cloud providers like AWS or Azure.

DeliveryInformation TechnologyRoboticsSoftwareTransportation
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H1B Sponsor Likelynote

Responsibilities

Write and edit installation, configuration, how-to, troubleshooting, and online help for:
Cloud landing zone (AWS or Azure equivalents)
Application stack (.NET/Angular, and any platform-specific deployment/run details)
Data tier (AWS RDS/Aurora/SQL Server or Azure SQL)
Batch/scheduler (Control-M; note any cloud-native hooks such as Event Grid/EventBridge, Functions/Lambda)
Interfaces (file/API; API Management/API Gateway, Key Vault/KMS, Private Endpoint/PrivateLink)
Publish runbooks/playbooks (batch, interfaces, monitoring/alerts, cutover/rollback, Hypercare) with change history
Maintain a single, versioned documentation repository (SharePoint/Confluence) with metadata (system, partner, cadence, PII flag) and links to code/configs
Convert Subject Matter Expert (SME) notes into step-by-step procedures (screenshots, scripts, commands)
Deliverables:
Install/config guides (cloud landing, app, data, scheduler)
Interface runbooks and cutover/rollback checklists
Troubleshooting trees and “first-response” procedures
Online help; quick-reference job aids
Versioned doc set per release

Qualification

Runbooks/Ops documentationCloud technologies (AWS/Azure)Technical writingSharePoint/ConfluenceSQL platforms AWS RDS/AuroraSQL platforms Azure SQLPlain-English writingCollaboration skillsAttention to detail

Required

Over five 5 years enterprise technical writing experience with hands-on runbooks/ops docs (samples required)
Demonstrated modernization documentation (legacy → cloud) with legacy + target flows
Ability to capture runbooks for: Control-M, interfaces (file/API), SQL platform (AWS RDS/Aurora or Azure SQL), .NET/Angular, and enterprise identity (e.g., Entra ID or AWS IAM/IAM Identity Center)
Single-source practice (SharePoint/Confluence) with versioning/metadata
Plain-English writing for technical and non-technical audiences; passes peer review without rewrite

Preferred

State/federal modernization; familiarity with PII Safe Harbor (masking in non-prod; encryption in transit/at rest)
Observability docs (App Insights/Log Analytics or CloudWatch/CloudTrail/OpenSearch)

Benefits

Health benefits
Paid time off
401(k) plan

Company

Quantam

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Quantam is The Public Sector Company.
dateFounded in 1997
location
Southfield, Michigan, USA
people-size1001-5000 employees
web-link
http://www.iquantam.com/

H1B Sponsorship

Quantam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (13)
2022 (2)
2021 (2)
2020 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Richard Van Staten
Owner/CEO Quantam
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Company data provided by crunchbase