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RedSail Technologies · 21 hours ago

LTC Onboarding Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

RedSail Technologies is seeking an Onboarding Specialist who will guide pharmacies through startup, configuration, conversion, training, and support during go-live. The role focuses on understanding customer needs to enhance pharmacy operations and patient outcomes through effective software solutions and training.

Health CareInformation TechnologySoftware

Responsibilities

Understand customer needs and day-to-day pharmacy workflows, with the ability to identify opportunities to streamline pharmacy operations and improve patient outcomes through software solutions

Guide pharmacies through setup and configuration of key areas of the application

Advise internal team members of current implementation status and escalate risks

Participate in onboarding meetings as needed

Conduct training for new customers and ongoing training

Collaborate with pharmacy customers with pre-conversion data clean-up and assist with validating converted data accuracy

Perform comprehensive end-to-end testing of the application from patient/medication order entry through dispensing, billing, reporting, and integration with external systems (eMARs, payers, wholesalers, etc)

Provide go-live support

Troubleshoot pharmacy software applications and workflow process issues creatively and effectively

Travel to customer sites or business-related functions, as necessary

Support product sales demos by demonstrating workflows, best practices, and the value to prospective customers

Other duties as assigned

Qualification

Long-term care pharmacy operationsCustomer serviceSoftware trainingCloud-based softwarePharmacy regulations knowledgeIndependent judgmentCollaborative workAdaptability