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State Industrial Products · 1 day ago

Field Service Technician

Pittsburgh, PA

Full-time

Onsite

New Grad, Entry Level

State Industrial Products is a rapidly growing sales and service provider. The Field Service Technician is responsible for driving sales growth, performing preventative maintenance, executing installations, and managing collections within an assigned territory.

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Responsibilities

Meet or exceed targets for routing efficiency, preventative maintenance standards and account retention on a monthly, quarterly, and annual basis

Perform comprehensive preventative maintenance services, ensuring equipment is safe, compliant, and operating effectively

Conduct equipment installations, removals, and after-hours service calls as needed

Ensure account retention within the assigned core business territory

Identify and recommend additional ancillary products and services based on customer needs

Document service results and chemical inventory using handheld devices and route history documentation

Replenish and maintain assigned inventory

Assist with district and inter-district coverage when required

Enforce and support corporate policies, guidelines, and safety standards consistently and professionally

Complete all required documentation, reports, and administrative tasks accurately and on time

Maintain regularly scheduled company vehicle maintenance (oil changes, tire rotations, washes, etc.)

Qualification

Mechanical repairMechanical aptitudeCustomer serviceSales experienceTroubleshootingSolution-focused mindsetLift 60 lbsTime management

Required

High school diploma or GED required

Background in customer service and/or sales required

Proven ability to sell value-added products and services

Strong mechanical aptitude with the ability to install, repair, and maintain dish machines, laundry systems, and housekeeping dosing equipment (plumbing, electrical, mechanical)

Demonstrated ability to troubleshoot and resolve complex, multi-disciplinary issues

Ability to prioritize tasks, manage time effectively, and meet deadlines

Strong customer service orientation with a solution-focused mindset

Ability to operate company vehicles in compliance with fleet policy

Ability to consistently lift up to 60 lbs