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USAA · 22 hours ago

Supervisor, Bank Teller Operations

San Antonio Home Office II/III

Full-time

Onsite

Mid, Senior Level

$45K/yr - $81K/yr

4+ years exp

USAA is a financial services company dedicated to empowering its members to achieve financial security. The Supervisor of Bank Teller Operations will oversee bank tellers, ensuring exceptional customer service and compliance with banking regulations while developing team members through mentorship and feedback.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Reconciles and maintains the vault, teller cash drawers, the general ledger according to policy, and other bank related items; conducts scheduled and random audits on Teller cash drawers. Monitors cash on hand and cash variance report

Responsible for forecasting, monitoring, tracking, and balancing cash flow daily to meet financial obligations

Approves exception or large item transactions within limits of authority involving risk or sensitive customer situations

Responsible for Operational Audits and Risk Management

Assists Manager, Teller Operations with supervising traffic and coordinating schedules to ensure appropriate business coverage

Directs and advises personnel on complex transactions and member issues

Partners with Agile Product and Business Process Owners to review and certify existing and new member experiences from an operational perspective. Serves as Vital Team member in support of operational programs and projects

Leads all aspects of teller operations to include operation systems and security requirements. Ensures compliance with all regulatory requirements

Responsible for scanning, processing, and balancing of the teller proof work in preparation for electronic files for transmitting to data processing and/or correspondent bank

Responsible for facility management including (but not limited to): security of facility and its occupants, opening and closing activities

Builds and is responsible for a team of Tellers through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities

Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures

Qualification

Retail banking experienceSupervisory experienceBanking regulations knowledgeMathematical skillsInterpersonal skillsCritical thinking skills

Required

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

4 years of progressive retail banking or teller experience required

1 year of direct team lead or supervisory experience required

Advanced knowledge of applicable banking regulations, guidelines, and procedures, to include PATRIOT Act - Anti-money Laundering, Regulation CC, OFAC, etc

Outstanding interpersonal, communication, and customer service skills

Outstanding mathematical and critical thinking skills using logic to identify strengths and weaknesses to improve upon current process and minimize risk