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Libbey · 1 day ago

IT Internship

300 Madison Ave, Toledo, OH 43604, USA

Internship

Onsite

Intern

$19/hr - $24/hr

Start in 2026 Spring

Libbey is offering an IT Internship for a motivated and driven student who is looking to apply their educational background and further develop their understanding through a wide array of real-world applications. In this role, the IT Intern will provide a single contact point for all Libbey locations to address user questions, issues, and PC service requests relating to Libbey IT infrastructure or software systems.

3D PrintingElectronicsManufacturing

Responsibilities

Professionally manage help desk calls and take the necessary action to resolve customer’s IT needs

Work with customers in a courteous and professional manner

Provide first level support in incident resolution by referencing knowledge base of solutions, workarounds and processes

Populate knowledge base with new solutions and new diagnostic procedures with the goal to continually improve first call resolution capabilities

Escalate urgent and high incident calls to second or third level support as necessary through established processes

Monitor all open incidents and requests until resolved

Provide regular status feedback to user on unresolved incidents

Work closely with other IT personnel within Libbey to solve customer issues

Provide hardware support including; installation, configuration, and support of desktop and laptop computers, printers, and monitors

Provide software support including installation, configuration and support of desktop and laptop standard images, Microsoft applications, and other applications running from personal computers

Develop and maintain appropriate support documentation

Provide honest analyses and apply logic and methods to solve problems with effective and creative solutions

Special IT projects as assigned

Qualification

Microsoft WindowsMicrosoft Office SuiteInformation TechnologyComputer ScienceContinuous improvementInterpersonal skillsActive listeningCommunication skills

Required

High School Diploma or equivalent required

Must be able to work onsite, a minimum of 20 hours/week

General knowledge of Microsoft Windows and Office Suite

Ability to maintain the highest level of confidentiality at all times

Strong interpersonal skills with the ability to communicate (both verbally and in writing) with various individuals across multiple areas and levels within the organization

Possess attentive and active listening skills and is dedicated to meeting the expectations and requirements of internal customers

Ability to learn in a fast-paced environment and is committed to continuous improvement through new challenges and learning opportunities

Regular attendance is important to achieving our departmental goals and an expectation of the position

Preferred

Must currently be enrolled in a collegiate degree program (Associates or Bachelor's) with a preferred focus in Information Technology, Management Information systems or Computer Science