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Ondaro (formerly Cask NX) · 16 hours ago

ServiceNow Application Services Architect

United States

Full-time

Hybrid

Mid, Senior Level

$123K/yr - $189K/yr

3+ years exp

Ondaro is a company focused on solving business challenges through collaboration and innovation. They are seeking a ServiceNow Application Services Architect to lead technical solution development and implementation for customer projects on the ServiceNow platform, ensuring alignment with best practices and client needs.

Business DevelopmentConsultingInformation Technology

Growth Opportunities

No H1B

Responsibilities

Serve as primary technical point-of-contact for projects

Act as key interface between the Ondaro development team and the customer

Define technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow implementation best practices

Co-lead requirements gathering workshops with Business Functional team members to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

Collaborate with Business Functional team members to write/estimate stories

Oversee developers’ work, and own overall quality and delivery of development

Capable of executing hands-on development for stories that cannot be delegated

Responsible for sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as required

Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

Provide mentorship to developers and platform engineers on technical design standards and best practices

Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings

Maintain expert knowledge of the ServiceNow platform and products

Assist pre-sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems

Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements

Contribute to the continual improvement of Delivery Services processes and the maturing of portfolios, capabilities, expertise, and best practices

Diligently and accurately track and record all time and keep calendar up-to-date with scheduled activities

Other duties and responsibilities as assigned

Qualification

ServiceNow architectureSolution designServiceNow implementationITSM solutionsAngularJSCSSHTMLServiceNow StudioCustom business solutionsITIL knowledgeServiceNow integrationScripting in ServiceNowConsulting experienceCustomer centric attitudeSDLC processesInterpersonal skillsPresentation skillsTeam playerAttention to detail

Required

Minimum 3 years of experience in ServiceNow architecture, solution design and solution implementation

Experience specific to Designing Scoped applications

Leveraging ServiceNow Studio or App Engine Studio

Building/designing bespoke/custom business solutions on the ServiceNow platform

Creating custom portal widgets/experiences using AngularJS, CSS and HTML

Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments

Knowledge of ITIL, minimum foundation level, ideally higher

Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc

Ability to listen, interpret, strategize and consult on complex business processes and technical concepts

Demonstrated ability to influence and consult with clients, translating technical strategies to business outcomes and business outcomes to technical strategies

Excellent interpersonal skills, customer centric attitude, and situational awareness

Outstanding verbal, written and presentation skills

Proven team player and team builder

Strong ownership, accountability, and attention to detail in all work efforts

Superior maturity, professionalism, and judgment; ability to excel with minimum supervision

Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum

Ability to travel 25% of the time