WestRock Company · 23 hours ago
Senior Customer Service Coordinator
Marion, NC
Full-time
Onsite
Mid, Senior Level
1+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, and they are seeking a Senior Customer Service Coordinator. This role is primarily responsible for establishing strong relationships with customers, responding to inquiries, and coordinating with various departments to meet customer requirements and ensure satisfaction.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Establishing strong relationship with appropriate Customer contacts to assist in business maintenance and development
Receiving and responding to customer inquiries
Communicating with customers in a timely and professional manner
Acting as a liaison between Customer and Scheduling/Manufacturing
Preparing quotations for customer and following up to generate further customer interest
Providing administrative support to sales team
Coordinating new business reviews with Project Management and Planning
Monitoring and resolving financial issues pertaining to open items, accounts receivables, pricing and billing discrepancies
Maintaining appropriate corresponding files for documentation
Providing other assistance to the Customer Service Manager as requested
Promoting teamwork at all levels of the company
Willing to work flexible hours, if necessary
Performing all duties according to established safety policy
Backing up each employee in department
Performing other job duties, as assigned
Qualification
Required
Must have an Associate's Degree from an Accredited Two-Year College or Technical School
Minimum of 1-3 years of experience in related field
Competent in various software applications and certifications, such as Microsoft Office (Word and Excel)
Must be able to function effectively in a fast-paced environment
Excellent organizational skills to include follow-up and accountability
Attention to detail is critical to maintain accuracy and fulfill customer expectations
Professional customer satisfaction skills needed to maintain positive external and internal relationships
Excellent oral and written communication skills to include effective listening
Must be able to understand and/or explain technical procedures
Ability to easily adapt to fluctuations in business cycles and workload
Some travel may be required
Ability to work independently and within a team environment
Sound judgment in decision-making, remaining calm under pressure
Exhibits maturity during a crisis maintaining composure and completing tasks
Willing to work toward a win/win solution; promotes harmony and unity among peers
Preferred
Bachelor's Degree preferred
Benefits
Medical, Dental and Vision benefits available immediately
401K with company match
80 hours of Paid Time Off and 12 Paid Holidays
Other benefits such as company paid Long-Term & Short-Term Disability, Tuition Assistance and more
Annual Reimbursement for Safety Shoes
Comprehensive training with numerous learning and development opportunities
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase