Erlanger · 23 hours ago
Desktop Technician III - Full Time
Chattanooga, TN
Full-time
Onsite
Senior Level
7+ years expErlanger is a healthcare organization seeking a Desktop Technician III to serve as the main technical resource for the Field Services team. This role involves providing support for end user computing devices in a hospital environment, mentoring new technicians, and maintaining documentation and training.
Hospital & Health Care
Responsibilities
Provide support for all end user computing devices including desktops, laptops, tablets, and related applications, peripherals and tools in a hospital environment
Mentoring of new Technicians, maintaining documentation, and training
Solve routine problems and escalates issues as needed
Install and troubleshoot MS365 products
Communicate information well to other staff members and end-users
Travel as necessary to supported sites to participate in project development, installation and servicing of new applications and upgrades
Perform other duties as required to meet departmental and organizational objectives
Determine and initiate preventative measures, such as identifying and investigating suspect software and other components
Monitor deviations from requirements of agreed internal and/or external levels of service and takes appropriate action
Keep relevant staff informed of the status of systems and services, by direct or delegated production of reports and registers on defect/problem reporting data
Verify that agreed actions relating to problem investigation and clearance are taken within the allotted timescales
Analyze problem management processes and advise on any improvements that could be implemented, using any tools that may be available
Participate in On-Call schedule as needed
Other duties as assigned
Qualification
Required
High School Diploma
Associate's Degree in Computer Technology or equivalent work experience
Minimum 7 years of experience and advanced proficiency in troubleshooting and repairing personal computer, telecommunications hardware and software required
Valid driver's license
Preferred
Bachelor's Degree in Computer Technology
Microsoft Certified Desktop Professional
Knowledge of Apple products and also other tablets, mobile devices and non-Erlanger Standard hardware
Any related Computer certification or training
Company
Erlanger
Erlanger, named among "America's Best Hospitals" by U.S.
5001-10000 employees
H1B Sponsorship
Erlanger has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Angel Moore, Esq.
CEO, Erlanger CHC's & Erlanger Health System Vice President Population Health
Stephanie Boynton
VP/CEO Erlanger Bledsoe/SVED and EWCH
Company data provided by crunchbase