Art of Living Retreat Center · 1 week ago
Guest Services Manager
Boone, NC
Full-time
Onsite
Mid, Senior Level
3+ years expArt of Living Retreat Center is dedicated to health, happiness, and Ayurveda. They are seeking a Guest Services Manager to oversee all aspects of Guest/Concierge Services and Transportation, ensuring guest satisfaction and financial performance while leading a team of service attendants and shuttle drivers.
Non ProfitPersonal HealthWellness
Responsibilities
Demonstrate sincere guest focus and true appreciation for the guest experience
Ensure a smooth arrival through departure experience for all guests
Create and support the best total guest experience possible
Identify opportunities for maximizing daily revenues and minimizing costs, ensuring revenue and guest satisfaction targets are met and exceeded
Manage shift coverage, workload, and resource distribution within and across assigned teams
Identify training needs, design and track training for assigned departments
Anticipate and improve guest satisfaction in assigned areas and manage difficult service situations
Drive innovation, identify, and resolve issues to improve standards in assigned operational areas
Lead and facilitate meetings for Guest Services and Transportation
Develop, orient, hire, train, cross-train Guest Services and Transportation team members
Provide effective leadership to assigned department team members
Ensure payroll costs are controlled and revenue opportunities are effectively sourced and delivered
Train and lead assigned staff to provide logistical support for retreat operations
Manage and develop assigned teams to ensure career progression and effective succession planning. Staff to business levels
Hold regular briefings and communication meetings within the assigned departments
Establish and maintain a professional business relationship with all departments and vendors
Ensure equipment and physical facility is in peak condition including cleanliness and repair of assigned departments
Follow and ensure that all safety and emergency policies, procedures and practices are adhered to
Control costs of goods purchased, services supplied and labor as necessary
Qualification
Required
Flexible work schedule to include days, evenings, holidays, and weekends
Two years of experience as Front Office Manager, Guest Service Manager or Director of Operations within a similar quality Hotel/Resort/Retreat Center
Possess strong financial acumen, with experience in increasing profitability
Excellent leadership skills
Exceptional communication skills
Proven track record developing standard operating procedures
A minimum of three years of proven leadership and management experience in a hotel, resort or retreat center
Working knowledge of Front Office and Room Reservations necessary
Excellent command of the English language in communicating both verbally and non-verbally
Ability to prepare/write educational materials for guests
Ability to effectively present information and respond to questions from managers, employees, guests, and the general public
Must have the ability to respond effectively to the most sensitive inquiries or complaints
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals
Must be able to understand basic accounting functions
Ability to apply common sense to carry out instructions in written, oral or diagram format
Ability to handle conflicting ideas and controversies around wellness topics and communicate information diplomatically
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes necessary
Must be able to multi-task and respond quickly under pressure
While performing duties of this job, the employee is required to sit, stand, bend, lift, walk use hand to write on chart, talk, hear, see, type on keyboard
The employee must periodically lift and/or move up to 25 pounds
Specific vision abilities required include distance vision and peripheral vision
Preferred
Preferred Bachelor's Degree or diploma in Hotel Management or equivalent
Benefits
Subsidized health/dental insurance after 90 days.
Paid vacation and sick time after 90 days.
401k enrollment after 1 year.
Discounts and complimentary access to our signature programs and activities.
Opportunity to live and work in a beautiful and serene environment.
On-site housing opportunities are available with free Wi-Fi.
Subsidized meal plans.
Complimentary meditation and yoga classes.
Complimentary participation in our Signature Happiness & Silence Retreats.
Opportunities for career advancement within the organization.
Monthly Employee Appreciation Events (e.g., bonfire, dinner, kayaking).
Opportunity to embrace a wholesome lifestyle of self-sufficiency, meaningful work, inner development, and accomplishment.
Company
Art of Living Retreat Center
Art of Living Retreat Center is to reawaken the human values of compassion, love, togetherness, joy, and harmony
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Howard, CAE
Director of Outreach & Partnership Development
Rich Kaplan
Partnerships Manager
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