CTS - IT & Cybersecurity Services · 1 day ago
Field Services Engineer
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expCTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. The Field Services Engineer II will be responsible for advanced troubleshooting and support for client systems while ensuring high-quality service and customer satisfaction.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Provide advanced onsite troubleshooting, preventive and reoccurring maintenance, and P1 (Priority One) support for client systems and infrastructure. Provide off-hours support as needed to resolve outages and perform critical updates
Deliver white-glove support by ensuring timely, professional, and high-quality service to all clients
Install, configure, and maintain hardware, software, and networking equipment as required
Manage all aspects of assigned accounts, including client communications, creating and managing system documentation, and inventory management
Identify, analyze, and resolve complex technical issues using critical thinking and root-cause analysis
Collaborate with internal teams to escalate and resolve issues efficiently. As well as vendors and client contacts
Maintain awareness of client environments and proactively identify areas for improvement or optimization
Uphold company standards for safety, professionalism, and customer satisfaction
Communicate professionally and positively with clients, especially while onsite. Dress professionally and maintain a healthy relationship with the clients
Track time, communications, and work output via our ConnectWise Manage PSA
Complete summer projects for clients; this involves any and all engineering projects during which time network environments get implemented, upgraded and/or reconfigured. The FS2 engineer will perform these tasks in collaboration with the Project Coordinators and Engineers
Complete assigned book of work items as delegated by Service Delivery Manager or Service Delivery Supervisor
Always be on time for Onsite Visits and Dispatches
Qualification
Required
2+ years of experience in a customer-facing, technical-services environment, with a strong commitment to customer service
Experience with networking protocols: TCP/IP, VPN, IPSEC, VoIP, and QoS
Experience in WAN/LAN networking, including routing, switching, security, and load balancing
Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco
Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem
Experience with Grand Stream or other Asterisk-based PBX systems
Experience with Android, iOS, Gsuite, and Office365
Self-motivated, with excellent time management skills and the ability to handle and adapt to changing priorities and special projects in a high growth environment
Ability to clearly articulate business and technical problems in terms of data and symptoms, causes and effects, and potential remedies
Strong written and oral communication skills are a strict requirement
Knowledge: Is an established and steady performer that is beginning to focus on attaining expertise in one or more areas. Learns quickly and makes steady progress without the need for constant or significant feedback from more senior team members
Networking: Able to troubleshoot common problems with network equipment such as a switch. Able to configure any network endpoint such as a printer, WAP, or PDU
Telecom: Able to support some VoIP or collaboration systems and configure and deploy some endpoints such as phones or conferencing equipment
Servers and Systems: Able to support simple server or storage systems such as Windows Server, VMware ESX, Synology, and AD such as to upgrade software versions, safely free up disk space, replace components or perform other maintenance. Able to provide moderate and effective desktop support
Systems and Data: Able to perform SOP maintenance and basic changes in systems such as Google, O365 or similar. Execute standard SOP changes to client data without errors
Coding: Able to understand functions of scripts and code created by others and utilize when appropriate to increase support efficiency and speed
Networking: Understands concepts of NAT, firewalls, VLANs, VPNs, ISP peer issues. Advanced troubleshooting: netstat, arp, nslookup
Servers and Systems: Understands concepts of OUs, Groups, GPOs. Can read stop error logs. A+ or equivalent experience
Delivery: Applies learned concepts to solve issues of a clearly defined scope and/or limited complexity. Able to solve technical issues unassisted some of the time. Able to accomplish developmental assignments that require limited decision making and complexity. Documents processes and procedures
Communication and Leadership: Able to effectively communicate with internal stakeholders, including peers and managers. Able to communicate assumptions and obtain clarification on tasks to minimize the need for rework. Able to understand generally how their work fits into the larger project and communicate any lack of understanding
Preferred
MSP experience
Knowledge of Cisco ASA and SonicWall firewall
Experience with MSP-related tools: ConnectWise, NinjaRMM, PRTG, and IT Glue
Benefits
Competitive compensation
Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Retirement Plan (401(k)) with company match
Commuter Benefits
Short-Term Disability Insurance fully paid by the company
Long-Term Disability Insurance fully paid by the company
Life and AD&D Insurance, with optional Supplemental Life Insurance
Paid Time Off, including Paid Parental Leave
10 Holidays
2 Floating Holidays
Company
CTS - IT & Cybersecurity Services
CTS is an IT and Cybersecurity Solutions Provider dedicated to helping organizations — including commercial business, nonprofits, and schools — build secure, efficient, and scalable technology environments.
51-200 employees
H1B Sponsorship
CTS - IT & Cybersecurity Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Sachin Gujral
Founder
Company data provided by crunchbase