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General Dynamics Information Technology · 22 hours ago

Organization Change Management (OCM) Leader

United States

Full-time

Remote

Senior Level, Lead/Staff

$125K/yr - $169K/yr

10+ years exp

General Dynamics Information Technology is a global technology and professional services company delivering consulting and mission services. The Organization Change Management (OCM) Leader will own the people side of organizational transformation, ensuring the adoption of new services and standards while designing and executing a comprehensive change strategy.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

Responsibilities

Own the people side of organizational transformation for a large hybrid enterprise and ensure that new services, standards, and ways of working are adopted quickly and stick

Design and run the end-to-end change strategy - stakeholder mapping, communications, training/enablement, knowledge management, and a change champion network, so every rollout is clear, coordinated, and measured

Turn technical changes into simple 'what changed/why it matters/what to do' guidance, align releases to the change calendar, and anchor adoption to experience targets (XLAs) such as time-to-productivity and first-contact resolution

Operate in a multi-vendor (SIAM) model, ensuring cross-domain handoffs are understood and that adoption is tracked in the same dashboards executives and non-technical stakeholders use

Convert complex modernization into outcomes people can feel with fewer surprises, faster onboarding, and clearer, more confident use of IT services

Pair plain-language comms with targeted training and just-in-time knowledge articles to reduce avoidable tickets and speed adoption of standard patterns

Tie each release to measurable results, higher self-service, faster request fulfillment, fewer change-related incidents, better satisfaction, and close the feedback gap

Visualize the change story (adoption %, time-to-productivity, deflection, DSAT closure, and budget vs. plan) through executive dashboards, while ensuring engineers see fewer rework cycles because expectations are clear before go-live

Qualification

Change Management StrategiesChange Readiness AssessmentChange AdoptionServiceNowPower BIKnowledge ManagementExecutive-grade CommunicationUser Empathy & InclusivityCollaboration in a SIAM EnvironmentGovernance & DisciplineChange LeadershipOutcome Orientation

Required

10 + years of related experience

Bachelor's Degree. In lieu of a degree, an additional four years of related experience required

10+ years leading organizational change for large technology programs; 3+ years in federal or highly regulated environments (e.g., VA/DoD/DHS/HHS or Fortune 500)

Proven delivery of enterprise-scale enablement for cloud/platform, identity/Zero Trust, ITSM process changes, and service catalog launches with measurable adoption gains

Hands-on ownership of stakeholder analysis, communications plans, training curricula/LMS rollouts, knowledge programs, and change champion networks

Demonstrated partnership with Product/Platform owners, Service/Customer operations, and program finance to link adoption to outcomes and value

Success operating in multi-vendor/SIAM models with shared KPIs and cross-vendor OLAs

ITSM & Change Enablement: ServiceNow (or equivalent) for change, release, knowledge, and catalog; experience aligning enablement to the enterprise change calendar

Analytics & Measurement: Power BI/Tableau for adoption scorecards; survey/VoC tooling; define XLAs (e.g., time-to-productivity, self-service rate) and counter-metrics to prevent gaming

Content & Training: O365/SharePoint, LMS administration, micro-learning design, and Section 508-aware content; ability to turn runbooks/policies into role-based learning

Knowledge Management: KCS practices; build and maintain searchable, plain-language articles tied to top intents and ticket deflection goals

Modern Delivery Literacy: Working grasp of CI/CD, IaC/GitOps, policy-as-code, Zero Trust/TIC 3.0, and SRE/SLO basics to translate technical change into user impact

Process & Experimentation: Value-stream mapping, process mining, A/B pilots of comms/training, and adoption risk assessments ahead of major releases

Public Trust security clearance level

Executive-grade Communication: Clear, concise writing and storytelling for executives, technical teams, and non-technical audiences; strong facilitation and negotiation

Outcome Orientation: Defines success in numbers—adoption %, time-to-productivity, change-related incident rate, CSAT/NPS, DSAT close-loop, and publishes trends transparently

Change Leadership: Builds coalitions, coaches leaders and champions, and turns resistance into actionable feedback; applies Prosci ADKAR (or similar) rigor

User Empathy & Inclusivity: Designs with accessibility and frontline realities in mind; ensures materials meet Section 508 and are tailored by role/location

Governance & Discipline: Maintains a living enablement roadmap, integrates with QBR/MBR rhythms, and ties funding/priorities to KPI deltas

Collaboration in a SIAM Environment: Drives consistent playbooks across vendors; ensures handoffs, responsibilities, and comms are synchronized

Preferred

Prosci ADKAR

CCMP

Lean Six Sigma Green/Black Belt

Benefits

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities including paid education and certifications

Paid vacation and 10 company-paid holidays

Paid parental leave

Military leave

Bereavement leave

Jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees