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Rightway · 1 day ago

Senior Client Success Manager

New York, NY

Full-time

Hybrid

Mid, Senior Level

$125K/yr - $145K/yr

5+ years exp

Rightway is on a mission to harmonize healthcare for everyone, everywhere. They are seeking a Senior Client Success Manager to manage client relationships, drive satisfaction, and ensure the successful delivery of services to a diverse portfolio of accounts.

Health CareMedical

Responsibilities

Responsible for the overall relationship for clients within a diverse portfolio of accounts, including managing external touchpoints, executing contract deliverables, resolving client escalations, delivering quarterly business reviews, securing renewals, and ensuring overall client satisfaction

Develop meaningful relationships and maintain regular contact with clients, including executive stakeholders and brokers/consultants

Serve as the main point of contact for day-to-day client-related inquiries from both external stakeholders and internal teams

Partner with the implementation team to ensure a seamless transition from implementation to client management post launch

Demonstrate a deep understanding of Rightway products and services and participates in client webinars, trainings, on-site events and other forums designed to educate employees on Rightway’s navigation solution

Identify trends and generate insights to formulate innovative solutions aimed at driving value, resolving issues and implementing preventive measures

Make data driven decisions that support strategic account planning, working with internal and external stakeholders to identify and structure account growth opportunities

Track account progress against industry best-practice KPIs and metrics, achieving exceptional levels of retention, referenceability, and service expansion

Bring the voice of the client into meaningful, tactical dialogue with cross-functional stakeholders to inform business strategy and ensure all deliverables and expectations are met

Qualification

Client relationship managementHealthcare technology knowledgeData analysisProject leadershipProblem-solvingCommunication skillsCollaborationOrganizational skillsAdaptability

Required

A bachelor's degree is required

5+ years of direct client-facing experience, with a proven track record of growing client value over time

Have a background in healthcare technology, digital health, or the employer/health benefit industries

Comfortable with high levels of ambiguity and thrive in rapidly changing high-growth environments

Ability to autonomously lead projects and influence others

Demonstrated ability to solve complex problems and manage simultaneous initiatives with varying timelines and complexity

Motivated, adaptable, results-oriented, and highly attentive to detail

Quick learner and a self-starter with strong organizational and time management skills

You thrive in fast paced, startup environments and aren't afraid to roll up your sleeves and make things happen

Embrace and model the philosophy of Operational Excellence by continuously striving for improvements and optimizations across your book of business

Excellent communication and presentation skills; you're an active listener who can break down complex ideas and tailor your message for diverse audiences at any level

Highly collaborative and excel at working cross-functionally, thinking critically about solutions and collaborating with leaders and teams to address challenges and solve problems

Experience analyzing data to distill qualitative and quantitative insights, tell a story, and drive action