Fourth · 4 days ago
Productivity Consultant
United States
Full-time
Remote
Mid LevelFourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. The Productivity Consultant will work with Sales, Project Management, and Customer Success teams to provide industry-based knowledge and expertise, helping customers maximize their return on investment through Fourth’s scheduling tools.
AnalyticsCloud Data ServicesConsultingHospitalityInformation TechnologyManagement Consulting
Hiring Manager
John Welch
Responsibilities
Collecting and collating information and data necessary to enable the creation of demand metrics within the various Scheduling solutions through a combination of site visits, discussion, observation and timings, calculation & and analysis
Delivery of a readied solution containing scheduling metrics as part of the implementation process. Presenting the findings from the visit/review/analysis process and articulating opportunities, challenges, potential return on investment, and proposing a suitable path forward
Ensuring all qualified sales opportunities are supported through the sales cycle, maximizing chances of sales success and delivering optimal deal size every time
Supporting the successful implementation of the Scheduling solutions through customer engagement sessions, training, and aftercare
Maximizing user adoption and return on investment for Fourth’s customers, expanding user adoption of Fourth’s scheduling solution through aftercare projects, regular reviews, and guidance
Qualification
Required
Prior operational experience in the hospitality industry, ideally using Fourth Solutions
Ability to work closely with prospects and customers, understanding their business, operating practices, opportunities for process improvement, identifying growth opportunities, and labor demands
Flexibility of working hours and ability to adapt to Customers' requirements
Thorough and extensive knowledge of the hospitality industry and best practices for operational processes, incorporating Fourth's Solutions
Able to work methodically and considerately to produce logical metric sets using a combination of data, anecdotal information, relevant experience, and best practice knowledge
Able to identify and ring fence inefficiency and poor practice to ensure scheduling solutions expose genuine opportunity
Understanding operating models, developing practical and measurable solutions, and supporting implementation to improve efficiency
Consulting and guiding customers using knowledge of solutions to better performance
Proactively working with Customers to maximize ROI on their Fourth solutions and provide guidance to leadership teams on approach, strategy, and success criteria
Work with Fourth's customers to use their time and resources more efficiently through business rules and metrics
Collaborative team player who demonstrates flexibility and a can-do attitude
Responsible for sharing knowledge and expertise within Professional Services
Partners with the Sales, Project Management team, Customer Success team, and technical specialists at each phase of the customer journey
Pre-sales engagements with customers, supporting solution value selling with the commercial teams
Preferred
Operational experience within the sector
Experience consulting with Customers and solving problems through creative technical solutions
Balanced and observant with an ability to identify and tactfully communicate productivity opportunities to customers
Ability to quickly understand customer requirements and design suitable solutions, using relevant experience and best practice knowledge
Exceptional presentation, solution demonstration, training, and meeting facilitation skills
Ability to work independently and deliver to timelines
Emotional intelligence and ability to communicate at all levels
Focused, with a meticulous attention to detail
Driven to deliver to standards of excellence
Analytical, logical, organized, and creative
Comfortable working in a team environment yet confident enough to achieve results independently
Friendly, polite, professional, and flexible
Benefits
Unlimited PTO!
Medical, Dental, Vision Insurance!
401k Match!
Parental Leave
Laptop and equipment.
Company
Fourth
Fourth is a provider of cloud-based cost control solutions to the hospitality industry.
Founded in 1999
501-1000 employees
H1B Sponsorship
Fourth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (12)
2023 (7)
2022 (12)
2021 (16)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
ECI Partners
2019-07-11Acquired
2015-07-01Series Unknown
2011-03-21Private Equity
Leadership Team
Mary Hamill
Co-Founder, Fourth / HotSchedules WING
Jay Altizer
Chief Operating Officer
Recent News
Company data provided by crunchbase