Selective Insurance · 11 hours ago
Senior Total Loss Auto Physical Damage Claim Rep (Remote)
United States
Full-time
Remote
Mid, Senior Level
$55K/yr - $83K/yr
1+ years expSelective Insurance is a midsized U.S. domestic property and casualty insurance company with nearly 100 years of strong financial performance. The Senior Total Loss Auto Physical Damage Claim Rep is responsible for investigating, negotiating, and concluding auto claims while ensuring compliance with company policies and legal requirements.
FinanceFinancial ServicesInsurance
Responsibilities
Independently review/analyze policy forms to determine the appropriate coverage for a loss, including applicable limits and deductibles
Investigate claims through various methods of communication with claim parties. Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability, taking into consideration contributory or comparative negligence
Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language. Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution
Update the claims system on a continual basis to accurately reflect status of assigned file and to initiate percentage of negligence on the part of the insured to determine 'chargeability'. Establish and continuously review reserves. Review and approve expenses incurred to investigate, process and handle a claim. Appropriately close claim by issuing check or denial. Issue appropriate letters based on state regulations and company directives. Document claim activity and maintain control of work through documentation and diary/task system
Explores salvage and subrogation potential, as well as arbitration opportunity
Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies
Utilize vendors and other resources as necessary to assist with resolving disputed claims. Direct customer to approved car rental vendor, aggressively manage car rental expenses, set up appropriate inspection and repair assignments, and process immediate removal of total loss vehicles to salvage yard
Reviews all claims continuously to determine whether loss/claim is best served in the Service Center or eligible for transfer to the field for further handling
Ensures compliance with company, state and federal regulations
Qualification
Required
Understanding of Commercial and Personal Auto policy language and endorsements
Adjuster licenses in states requiring same (obtain within 3 months of hire)
Exceptional customer service skills
Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc)
Preferred
College degree preferred
1-5 years of Commercial and or Personal Lines Auto experience preferred
Benefits
Comprehensive health care plans
Retirement savings plan with company match
Discounted Employee Stock Purchase Program
Tuition assistance and reimbursement programs
20 days of paid time off
Company
Selective Insurance
At Selective, we maintain a commitment to provide unique insurance solutions that help keep the families and businesses of our communities protected.
1001-5000 employees
H1B Sponsorship
Selective Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (32)
2023 (43)
2022 (30)
2021 (29)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-02-25Post Ipo Debt· $400M
1978-01-13IPO
Leadership Team
John Marchioni
President and CEO
Patrick S. Brennan
Chief Financial Officer
Recent News
2025-12-09
2025-11-11
Company data provided by crunchbase