ServiceNow · 4 hours ago
Sr. Manager, Solution Consulting – Security & Identity
Santa Clara, CA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$152K/yr - $251K/yr
7+ years expServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. The Sr. Manager, Solution Consulting – Security & Identity leads a team focused on reducing risk and modernizing security operations, partnering with Sales to deliver impactful solutions for customers.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead, coach, and develop a team of highly technical Solution Consultants — building both consultative depth and the ability to translate technical capabilities into business value
Set clear performance expectations, provide regular coaching, and support career progression
Build a sales-driven, high-accountability culture centered on continuous skill development in a rapidly evolving security market
Partner closely with Sales leadership to support pipeline execution and revenue goals in the Security & Identity portfolio
Ensure high-quality customer engagements across discovery, solution design, demonstrations, and executive briefings
Serve as an escalation point for complex or high-risk deals, ensuring solutions align to customer security and compliance needs
Guide the team in positioning identity, access, and security capabilities in the context of business risk, regulatory pressure, and operational efficiency
Ensure Solution Consultants can clearly articulate value around identity governance, access controls, risk reduction, and security automation
Ensure consistent delivery of high-quality POVs and POCs, with the flexibility to step in and lead customer engagements directly when complexity, strategic priority, or team capacity requires
Stay current on security and identity trends, threats, and regulatory considerations to inform customer conversations
Manage team capacity, territory coverage, and prioritization to support the business effectively
Drive consistency in security solution messaging, demonstrations, and engagement models
Use data and performance insights to improve productivity, deal effectiveness, and customer outcomes
Partner with Product, Security, Enablement, and Marketing teams to share field insights and improve solution readiness
Provide structured feedback based on customer and market signals to influence roadmap and enablement priorities
Qualification
Required
7+ years of experience in Solution Consulting, Sales Engineering, or Pre-Sales roles with a focus on Security and/or Identity & Access Management
Demonstrated success in growth-phase environments, with a genuine passion for building from the ground up—energized by shaping what's next and creating playbooks that enable others to succeed
Genuinely curious and proactive in adopting AI and emerging technologies; able to model and coach the team on using new tools to enhance customer engagements and deal velocity
3+ years of people management experience leading technical or consultative teams
Strong understanding of security and identity concepts such as identity governance, access management, risk, and compliance
Experience supporting complex enterprise sales cycles
Strong executive communication skills with the ability to translate security risk into business impact
Willingness to travel as required (typically 35-50%)
Preferred
Experience with Identity & Access Management (IAM), Identity Governance & Administration (IGA), or Security Operations solutions
Background in enterprise SaaS or platform-based security solutions
Familiarity with regulatory and compliance frameworks impacting identity and security programs
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase