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WelcomeHome Software · 1 day ago

Implementation Specialist

Atlanta, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

WelcomeHome Software is an Atlanta-based SaaS startup focused on creating a leading CRM platform for the Senior Living and Home Care industries. The Software Implementation Specialist will collaborate with the Customer Success team to migrate new clients from their legacy systems to WelcomeHome, ensuring a smooth onboarding process through effective project management and technical guidance.

Predictive AnalyticsSoftware

Responsibilities

Managing the implementation process, including configuration and data mapping, for new home care brands, Acting as Project Manager from post-kick off to day of go live, including client communication and deliverable collection

Becoming an expert on WelcomeHome’s configuration options, understanding when each option should be used to meet client needs and optimize performance

For each agency, delivering data mapping for review during client onboarding, i.e. importing and formatting data from client’s legacy systems and importing into Welcome Home’s CRM

Configuring API integrations between WelcomeHome and the client’s complementary platforms, including marketing tools, websites, and other applications

Streamlining and improving onboarding and maintenance processes in collaboration with customer success and product teams

Consulting on technical or configuration questions as needed during the sales and onboarding processes

Qualification

Software implementation experienceAPI integrationsAnalytical skillsMicrosoft Excel proficiencyHTML familiarityTechnical aptitudeMultitaskingCommunication skillsOrganizational skills

Required

2+ years software implementation experience, or technical project management experience

Strong analytical skills, including understanding and troubleshooting functional software configurations and ability to apply your technical knowledge to new systems

High level of attention to detail, organization, and drive to get things right the first time

Hyper-organized and strong multitasker with an ability to intelligently prioritize multiple competing projects and timelines

Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications and complex software

Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical information into language understandable and digestible by non-technical audiences

Comfort in a dynamic startup environment, ready to move quickly and wear many hats

Experience with API integrations and familiarity with HTML

Microsoft Excel proficiency, including understanding of formulas/functions