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FranConnect · 4 days ago

HR Generalist/Recruiter

Herndon,VA,US

Full-time

Hybrid

Mid Level

3+ years exp

FranConnect is the leading enterprise software provider for franchise and multi-location businesses, seeking an HR Generalist to provide high-quality HR support. This role focuses on day-to-day HR execution, including recruiting, payroll, and employee support, while partnering closely with management to deliver an employee-centric experience.

Information TechnologySoftware

Responsibilities

Own end-to-end recruiting for assigned US-based roles

Collaborate with hiring managers to understand job requirements, team culture, budget scope and the skills needed for success in open roles

Post job openings and identify top talent through various sourcing strategies and channels (job boards, social media, networking, referrals, etc.)

Screen, interview, and assess candidates to ensure a strong match between the candidate’s qualifications and the company’s needs

Manage the candidate pipeline and communicate regularly with both candidates and hiring managers throughout the recruitment process to ensure a high-quality candidate and hiring manager experience

Assess current talent acquisition practices and identify areas for improvement to scale

Track and report on talent acquisition metrics including time-to-hire, cost-per-hire, offer acceptance rates, etc.) to measure the effectiveness of recruiting strategies

Serve as the primary point of contact for US employees on HR-related questions and issues

Provide L1 coaching and support to managers on policy application questions, low-risk issues, and basic employee data requests; escalate all L2-L4 matters to Head of HR

Support onboarding, offboarding, and employee lifecycle transactions accurately and consistently

Support employee engagement activities as needed, in partnership with Global HR team, fun committee, executive assistant, etc

Own and process US payroll timely and accurately, coordinating with internal stakeholders and payroll vendors as needed

Address payroll and benefits questions from employees and resolve issues promptly

Ensure HR data accuracy in HRIS

Follow documented procedures and controls to support compliance and reporting

Collaborate with India-based HR team to ensure consistency in processes and policies

Follow global HR standards while addressing US-specific needs

Contribute to HR projects and initiatives as needed

Qualification

Full lifecycle recruitingUS employment lawsHRIS systemsPayroll processingAttention to detailDiscretionCoachingCommunicationAdaptabilityCollaborationProblem-solving