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Canon Financial Services, Inc. · 1 day ago

Collections Representative I

Mount Laurel, NJ

Full-time

Hybrid

Entry Level

$18.16/hr - $27.19/hr

1+ years exp

Canon Financial Services, Inc. (CFS) is currently seeking a Collections Representative I to join their team. The role involves managing past-due accounts, providing customer service regarding collection issues, and building relationships with customers while ensuring timely resolution of delinquency.

BankingFinancial Services

Responsibilities

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments

Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos

Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates

Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases

Resolve customer delinquency to ensure resolution prior to 90 days

Accountable for reducing delinquency for assigned accounts

Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion

Has skip tracing/account reconciliation knowledge

Update core systems with case management while updating and maintaining both the contact and virtual account database

Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image

Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time

Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers

Successfully completes other projects as assigned by management

Ability to manage customers with multiple schedules

Qualification

Collections experienceCustomer service skillsMicrosoft OfficeSalesForceAnalytical problem solvingMultitaskingTime managementTeam collaborationVerbal communicationWritten communication

Required

High school diploma or equivalent is required

Strong verbal and written communication skills

Intermediate knowledge level of Microsoft Office products

Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met

Proven analytical problem solving skills and basic math skills required

Ability to multitask and excel in a fast paced environment

Strong ability to prioritize, with excellent time management skills