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Houston Methodist · 4 days ago

Quality Outcomes Specialist

Houston, TX

Full-time

Onsite

Mid, Senior Level

4+ years exp

Houston Methodist is a leading healthcare organization, and they are seeking a Quality Outcomes Specialist. This role is responsible for assessing clinical systems to ensure safe and effective patient care, promoting quality improvement initiatives, and collaborating with healthcare professionals to enhance patient safety and care processes.

Health CareMedical

Growth Opportunities

Responsibilities

Assessing and facilitating clinical systems and/or processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable

Identifying outcomes variances, taking initiative for timely resolution of potential concerns

Utilizing ability to synthesize an analysis of complex systems, developing and implementing solutions to improve complex processes and goals

Supporting and promoting the organization-wide clinical performance improvement/patient safety program and culture

Serving as department resource for areas of expertise, sharing knowledge, effective tools and educational materials as appropriate

Leading facility partners to bring expert assessment and problem-solving skills to ensure reliable, safe systems of care for all patients

Developing and maintaining positive working relationships with leadership, physicians, colleagues and peers and works collaboratively to achieve desired outcomes

Collaborating and effectively communicating and driving culture of safety and high-reliability initiatives; partnering with leadership and clinicians to implement improvements

Increases patient safety and evidence-based practice awareness and practice among clinicians and staff through mentoring and education

Managing project and process improvement expectations to stakeholders, sponsors and others advising them on project progress, potential issues, obstacles, conflicts or challenges

Serving as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements

Supporting leadership with the development and implementation of quality improvement and patient safety process changes

Making recommendations for unit-based process change activities

Evaluating the effectiveness of process change initiatives

Maintaining all programs to ensure compliance to accreditation standards and regulatory agency requirements

Conducting record review for performance improvement, peer review, patient safety, risk management and other projects

Facilitating and leading process and performance improvement teams and initiatives

Participating in and facilitating unit-based and departmental process change activities

Evaluating the effectiveness and sustainability of process change initiatives and makes changes as necessary to achieve goals

Tracking, analyzing, and using data for trending and develops appropriate action plans and strategies in collaboration with clinicians and leadership

Conducting record review for performance improvement, peer review, patient safety, risk management and other projects

Abstracting pertinent information and enters into department databases using standardized methods and processes to maintain data integrity

Routinely performing discrepancy management activities to maintain data integrity

Presenting meaningful reports and analysis with measurement description, statistical information, and benchmarking information

Creating and presenting executive summaries as needed to various audiences to drive change

Supporting improvement efforts for potential or actual quality of care/risk issues including participation/facilitation of Root Cause Analysis (RCA), Failure Modes Effects Analysis (FMEA), or event review as needed

Summarizing events and presents findings as needed

Facilitating system's design to hardwire patient safety processes

Focusing on implementing and reinforcing principles that support a high-reliability organization

Contributing to the continued improvement of patient safety practices, employs evidence-based practice and researches high-reliability practices through national Patient Safety Organizations

Facilitating systems’ design to hardwire patient safety processes

Utilizing efficient and cost-effective work practices with department resource and supplies; providing recommendations to reduce expenses

Facilitating performance improvement projects/initiatives to improve outcomes, ultimately impacting hospital finances

Identifying and recommending opportunities for improvement in accordance with hospital leadership

Analyzing and assessing present and future needs, trends, challenges, and opportunities related to hospital processes and operations

Communicating innovative and best practices to hospital leadership and clinicians

Identifying opportunities to align policy and procedure with regulatory/accreditation requirements

Qualification

CPHQ certificationCPSO certificationCPPS certificationRegistered Nurse licenseProcess improvement knowledgeData analysis skillsLeadership experienceCustomer service focusEnglish proficiencyCommunication skillsInterpersonal skillsPresentation skillsTeam facilitation skills

Required

Bachelor's degree in nursing, allied health, healthcare administration, business administration or a clinical discipline required

Four years of experience in clinical care activities in a hospital setting

RN - Registered Nurse - Texas State Licensure Compact Licensure – Must obtain permanent Texas license within 60 days (if establishing Texas residency)

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)

Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement

Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership

Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results

Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes

Computer skills to include Excel, Word, and PowerPoint

Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement

Ability to work independently and interdependently

Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality