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N.C. Department of Information Technology · 13 hours ago

Workers' Compensation Program Consultant

Wake County, NC

Full-time

Hybrid

Mid Level

$48K/yr - $84K/yr

3+ years exp

The N.C. Department of Public Safety is dedicated to safeguarding and preserving the lives and property of North Carolina citizens. They are seeking a Workers' Compensation Program Consultant to manage and administer workers’ compensation functions, ensuring compliance and providing support to employees and supervisors.

Information Technology & Services

Work & Life Balance

Responsibilities

Independently administering the agency’s workers’ compensation program, ensuring timely, accurate, and compliant handling of claims from initial injury through case closure

Serving as the primary point of contact for employees, supervisors, medical providers, and third-party administrators regarding workplace injuries

Initiating, processing, and managing all steps of workers’ compensation claims in accordance with state and federal laws, OSHR policies, and agency procedures

Guiding employees through benefits enrollment, qualifying life events, and changes related to workers’ compensation or medical restrictions

Provide consultation on complex HR situations involving injury claims, medical restrictions, or employee leave

Maintaining effective working relationships and serving as the primary liaison between employees, managers, and external vendors/partners

Independently managing and coordinating all aspects of workers’ compensation cases and benefits programs, including documentation, follow-up, reporting, training, and ensuring compliance with laws, policies, and deadlines

Developing and delivering training and educational resources to supervisors and employees to ensure understanding of workers’ compensation, benefits, and related HR procedures

Promoting a culture of employee well-being, safety awareness, and proactive engagement with benefits

Qualification

Workers' Compensation ManagementHR ConsultationPolicy InterpretationNorth Carolina Workers' Compensation LawsOSHA ReportingEmployee Benefits AdministrationTraining DevelopmentRelationship ManagementCommunication Skills

Required

Bachelor's degree, typically in Human Resources or related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and 3 years of progressive experience in Human Resources; or equivalent combination or education and experience