NEOGOV · 1 day ago
IT Client Support Specialist I
Alamance County, NC
Full-time
Onsite
Entry Level
$53K/yr - $66K/yr
2+ years expNEOGOV is seeking an IT Client Support Specialist I to ensure seamless technical operations across the organization. This role is responsible for resolving complex IT issues, deploying and supporting hardware and software, and providing high-touch assistance to executive staff and mission-critical departments.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Deliver expert-level support to end-users by addressing intricate hardware, software, network, and application issues that go beyond the scope of first-level assistance. Responsibilities include identifying root causes and implementing effective solutions for persistent or elusive problems via remote session, phone, or onsite interaction. Tasks may also involve server troubleshooting and reboot procedures
Deploy new laptops and desktops to end-users as a part of asset management. New hardware will be documented in the department’s ITSM platform. PC’s will be added to the correct OU in AD. MFA will be set up for users
Offer in-depth support for business-critical applications, including configuration, troubleshooting errors, and liaising with vendors when necessary
Provide dedicated and proactive IT support to executive staff and high-priority users, ensuring minimal disruption to their work
Deliver timely support to vital departments—including EMS, Fire Marshal, Emergency Management, and the Sheriff’s Office—where responsiveness is crucial. Participate in an on-call rotation after normal working hours
Develop and deliver training sessions or create guides for users on new software, best practices, or common technical issues to reduce support volume
Identify recurring issues from support tickets, analyze trends, and propose long-term solutions to prevent future occurrences
Participate in special projects and assignments as needed in support of the IT team’s mission
Create and update detailed IT documentation, standard operating procedures (SOPs), troubleshooting guides, and knowledge base articles for both client support and system administration tasks
Qualification
Required
Associate's degree in Information Technology or a related field, or equivalent practical experience (e.g., 2+ years in a high-volume help desk or desktop support role)
Strong understanding of Windows operating systems (Windows 10/11, Windows Server 2016/2019/2022)
Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Experience with IT ticketing systems and remote support tools
Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator Associate)
Experience with Microsoft Active Directory for user and group management
Proficiency in troubleshooting hardware issues (desktops, laptops, printers, mobile devices)
Advanced troubleshooting skills for various software applications, including Microsoft 365 suite
Excellent communication (verbal and written) and interpersonal skills, with a strong customer service orientation
Ability to translate technical information into understandable terms for non-technical users
Strong analytical and problem-solving abilities, with a methodical approach to issue resolution
Proactive, self-motivated, and eager to learn new technologies and concepts
Ability to work independently as well as collaboratively in a team environment
Benefits
Health Insurance
Dental Benefit
Vision Insurance
Voluntary Benefits
Death Benefit
Life Insurance
Retirement Benefits
Time Off Accruals
Employee Assistance Program
Employee Health Center
Employee Fitness Center
Bereavement pay
Paid Parental Leave
Wellness Leave
Volunteer Time Off
Professional certification pay
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase