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Velera · 1 day ago

Collection Representative II

United States

Full-time

Remote

Entry, Mid Level

$15.87/hr - $19.81/hr

2+ years exp

TriVerity, a Velera Company, is seeking a Collection Representative to manage a portfolio of charged-off accounts. The role involves utilizing collection strategies to negotiate payments and ensure compliance with regulatory policies.

CreditFinTechManagement Consulting

Responsibilities

Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts

Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater

Utilize various collection strategies and skip tracing techniques to locate right parties when necessary

Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions

Identify and provide resources to assist members in resolving their obligations

Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections

Establish and maintain payment arrangements consistent with company standards

Dorm, close, and make recommendations on accounts in line with established guidelines

Make second voice calls as necessary to assist other collectors

Follow up on specific accounts that meet department criteria to ensure all work has been completed

Evaluate accounts where resolution is not possible and recommend for further review when appropriate

Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges

Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies

Accurately and promptly document all account activity

Perform other duties as assigned