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GE Vernova · 1 month ago

Senior Services Manager - Customer Service Management

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $199K/yr

5+ years exp

GE Vernova is a company focused on providing services and maintenance activities for customers' products. The Senior Services Manager will act as the primary contact for customers, ensuring timely resolution of concerns and providing ongoing technical support, while influencing strategy and policy formulation within the organization.

EnergyEnergy EfficiencySustainability

Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area

Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation

Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services

Stays informed of industry trends that may inform work

Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering

Has ability to assess quality of information given and ask pertinent questions to stakeholders

Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations

Uses multiple internal and some external sources outside of own function to help arrive at a decision

May lead functional teams or projects with minimal resource requirements, risk, and/or complexity

Communicates difficult concepts and may influence others' options on particular topics

May guide others to consider a different point of view

Qualification

Power Plant ExperienceContract Performance ManagementAnalytical SkillsProject ManagementCommunication SkillsInterpersonal SkillsLeadership Skills

Required

Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR associate degree with 2 years of experience in power generation industry

Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management

Willingness and ability to travel less than 25% of the time - this 'transactional' role is servicing the Mid West Us States & Canada inclusive of Eastern Canada (The Maritimes)

Qualified candidate can be located within 1-2 states from our primary location