AT&T · 20 hours ago
Lead Product Technology
Dallas, TX
Full-time
Onsite
Senior Level, Lead/Staff
$144K/yr - $216K/yr
5+ years expAT&T is a leading telecommunications company that empowers leaders to drive change in a connected world. The Lead Product Technology role focuses on enhancing customer experience through product improvement initiatives and cross-functional collaboration, while leveraging customer insights to drive strategic decisions.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Drive NPS improvements across Fiber, Wireless, and Fixed Wireless through quick wins and bold initiatives
Lead cross-functional collaboration to deliver measurable CX outcomes
Evangelize customer obsession and build a culture of accountability
Leverage CX insights to identify root causes and size opportunities
Act as the central CX point of contact for one product, managing escalations and coordinating solutions
Create a self-sustaining improvement cycle that feeds future product roadmaps
Coordinate Cross-Functional Teams: Define strategy, technical roadmap, and business cases for rapid delivery of new applications and enhancements, including products, pricing, offers, and promotions
Customer Advocacy and Expertise: Serve as the voice of the customer, providing subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications
Technical Project Leadership: Lead technical projects using Agile methodology, including planning, execution, use of standard Agile tools, Epic creation, and User Story development
Development and Testing: Define requirements, write code, document, create user stories, execute test cases, debug applications, and interact with users for system requirements and modifications
Training and Support: Provide training and support to marketing and sales teams, manage system settings, plan and execute testing, and prepare channel readiness documentation
Qualification
Required
Bachelor's degree (BS/BA) desired
5+ years of related experience
Certification is required in some areas
Office presence of a minimum of 5 days per week
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
Dallas Morning News
2026-01-12
2026-01-11
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-11
Company data provided by crunchbase