ServiceTitan · 2 days ago
Solutions Architect
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $125K/yr
5+ years expServiceTitan is a company that builds technology to empower trades and their operators. The Solutions Architect serves as a technical and business advisor, designing scalable solutions within the ServiceTitan platform to ensure customer success and satisfaction. This role involves collaboration with multiple teams to optimize customer architectures and support their growth and efficiency.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices
Translate customer workflows into scalable configurations across: Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations
Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements
Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions
Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools)
Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environments
Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders
Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment
Support customers through change management by guiding adoption and future-state design
Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases
Provide architectural guidance to Sales during complex pre-sales or upsell motions
Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities
Create and maintain solution documentation, diagrams, and decision logs
Ensure solutions are scalable, supportable, and aligned with internal standards
Identify risks early and proactively recommend mitigation strategies
Qualification
Required
5+ years of experience in: Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles
Experience designing and supporting SaaS platforms with complex business logic
Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar)
Proven ability to translate business needs into technical solutions
Excellent communication skills with both technical and non-technical stakeholders
Preferred
Hands-on experience with ServiceTitan (implementation, configuration, or administration)
Experience with: ERP / FSM systems
API-based integrations
Accounting systems (QuickBooks, Sage, NetSuite)
Background in customer success, professional services, or enterprise SaaS
Familiarity with data modeling, reporting, and analytics concepts
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
2026-01-15
Company data provided by crunchbase