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Mirum Pharmaceuticals, Inc. · 6 hours ago

Associate Director, Patient Services Operations

Foster City

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$190K/yr - $200K/yr

7+ years exp

Mirum Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of rare diseases. The Associate Director, Patient Services Operations will manage day-to-day hub operations for the Mirum Access Plus program, ensuring KPIs are met, overseeing accurate reporting, and interacting with various internal teams.

BiotechnologyHealth CarePharmaceuticalTherapeutics

Responsibilities

Lead a team responsible for specialty pharmacy access, reimbursement, and affordability activities

Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirement

Serve as liaison between Mirum and MAP service vendors

Work with Mirum’s Commercial Insights & Analytics (CIA) to ensure that all key MAP data is reported on time and accurately through the data feeds

Collaborate with PV vendor and Mirum drug safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Mirum guidelines

Oversee operations for co-pay program for Mirum products

Support Director, Patient Services Operations with developing, maintaining and meeting all program budget requirements

Support Senior Director, US Payer Account Lead with maintaining open lines of communication between PAS team and MAP team as appropriate

Assist with RFPs as required

Qualification

Pharmacy benefitsReimbursement support servicesLegal/regulatory requirementsPatient assistance programsClaims reimbursement codingBusiness acumenCross-functional collaborationProject managementProblem-solvingInterpersonal skills