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Inspire Federal Credit Union · 5 hours ago

Debit Card & Mastercard Specialist

Newtown, PA

Full-time

Onsite

Mid Level

3+ years exp

Inspire Federal Credit Union is looking for a Debit Card & Mastercard Operations Specialist to own and elevate their card programs and electronic payment services. This role involves overseeing debit and Mastercard operations, managing risk, and ensuring a seamless member experience through collaboration across the organization.

BankingFinanceFinancial ServicesNon ProfitPersonal Finance

Hiring Manager

Ashley Poller

Responsibilities

Oversee daily debit and Mastercard processing, including card issuance, maintenance, disputes, chargebacks, and fraud monitoring

Review fraud queues, Reg E documentation, and transaction activity to identify trends and mitigate risk

Ensure card operations workflows are compliant, efficient, and continuously improving

Analyze card usage, trends, and profitability to drive growth and engagement

Share insights and recommendations with Retail Banking, Marketing, and leadership

Serve as the business lead on debit card initiatives, enhancements, and upgrades

Partner with Marketing and Retail teams on promotions, education, and adoption strategies

Act as the primary liaison with card networks, processors, fraud vendors, and fulfillment partners

Support change management efforts during system updates and new product rollouts

Ensure compliance with PCI DSS, Reg E, ACH, wire, and internal policies

Collaborate with the fraud team to proactively manage card and payment-related risk

Escalate high-risk issues and support audits and reviews as needed

Process and balance ACH/EFT exception files, returns, and NOCs

Initiate, approve, and process domestic and international wires through Vizo

Review ACH and wire limits for business members

Support and approve branch, mobile, merchant, ATM, and returned deposits

Enhance the member experience through digital wallets, contactless payments, and self-service tools

Serve as a primary support resource for branches, DXC, Business Development, and internal teams

Monitor and manage the Retail Operations shared inbox

Qualification

Debit card operationsFraud managementCard network knowledgeAnalytical skillsDigital paymentsProject managementCommunication skillsProblem-solving skillsOrganizational skills