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PowerSecure, Inc. · 1 day ago

3rd Shift Interactive Distributive Generation (IDG) Operator (Customer Support, Power Distribution, Monitoring, Dispatch)

Triangle Area

Full-time

Hybrid

New Grad, Entry Level

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers. The Entry level Interactive Distributive Generation (IDG) Operator is responsible for the operation, monitoring and assessing of potential issues relating to critical and complex microgrid systems, including monitoring data, remote testing, and dispatching for load management.

ElectronicsEnergyEnergy EfficiencyManufacturing

Responsibilities

Develop comprehensive understanding of applications and stay informed of production changes that could affect functionality and procedure

Create, save and share PDF, MS Word, and MS Excel documents

Ability to understand and immediately respond to phone, chat and email communications and log information accurately

Monitor all system alarms, create service tickets and inform customers of actions

Promptly communicate power outages to utility companies on behalf of our customers

Monitor all Microgrid fuel and DEF levels, place orders with fuel suppliers proactively, confirm receipt of orders, follow up and accurately log delivery information for each order

Remotely test Microgrids at precise times in the specified manner, accurately communicate test results to customers, promptly create service tickets for any issues noted

Evening, night, weekend and holiday shifts required in our 24/7/365 monitoring environment

Create and review monthly summary reports for assigned customers for accuracy and deliver on time

Schedule Microgrids for load management operations to start and stop at exact and precise times across all time zones

Work with our Service Department to dispatch technicians for emergencies

Handle ad hoc requests and take on new procedures as required

Assure all tasks and logging actions are complete before ending shift to assure smooth transition at shift change

Longer shifts and change of normal shift rotation may be required during major storms when 'Storm Mode Operations' are declared by Director of PowerControl

Qualification

PowerControl Monitoring PlatformData analysisCustomer serviceMS ExcelMS WordPDF toolsMultitaskingAttention to detailCommunication skillsTeam playerTime management

Required

Ability to work a rotating shift which includes 1st shift, 2nd shift, 3rd shift, weekends and holidays in a 24/7/365 environment

Must be proficient in working with MS Excel, MS Word and PDF tools and ability to learn new systems and technology quickly

High school diploma/GED required

Ability to work independently in an intense and dynamic work environment and as a team player

Excellent oral and written communication skills including phone etiquette and customer service skills

Superior attention to detail, accuracy of work, and ability to multitask in a fast-paced environment

Ability to quickly analyze data and execute appropriate response according to procedure

Accurately log detailed information and retrieve data as required

Reliable internet connection and phone service for remote work-from-home shifts

Quickly develop understanding of our proprietary PowerControl Monitoring Platform software used for most job responsibilities

Preferred

Associate Degree or higher preferred

Experience working on an operations style team with customer interface is an asset

Benefits

Medical, dental, vision and life insurance coverage

Competitive pay and a matching 401 (k) plan

Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)

Flexible spending accounts/Health savings account

Wellness Incentive Programs

Tuition Reimbursement

Company

PowerSecure, Inc.

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Founded in 1991