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BioHorizons · 2 days ago

Product Investigator I

Hoover, AL, US

Full-time

Onsite

Entry Level

3+ years exp

BioHorizons is a company that focuses on customer product complaints and quality management. The Product Investigator I will investigate product complaints, log data, and assist in trending investigation results while adhering to the company's Quality Management System procedures.

DentalHealth CareLaserMedical Device

Growth Opportunities

Responsibilities

Function as point of contact for processing customer complaints with internal customers in accordance with company procedures, work instructions and any applicable regulatory requirements

Assists and advise internal customers with the proper techniques of handling customer complaints

Develop and maintain internal department relationships for processing customer complaints in accordance with company procedures and work instructions

Perform a quality review of any Customer complaint records in accordance with company procedures and work instructions

Evaluate reported complaint investigations in accordance with company procedures and work instructions

Document and update company databases connected to applicable product complaint investigations

Enter and transmit medical device product information into US FDA system in accordance with company procedure and work instructions to meet regulatory requirements

Perform a review of company available inventory in support of the stock check process under the complaints management system

Perform general office duties including but not limited to data entry, copying, filing, scanning, and labeling of Customer Complaint and Quality Systems Records in accordance with company procedure and work instructions