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Genworth · 1 day ago

Employee Relations Manager

Richmond, Virginia

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $171K/yr

5+ years exp

Genworth is a company that empowers families to navigate the aging journey with confidence. The Employee Relations Manager will collaborate with HR Business Partners to advise leaders on employee relations matters, ensuring compliance with laws while maintaining positive employee relationships.

FinanceFinancial ServicesFinTechInsurance

Comp. & Benefits

Responsibilities

Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes

Assess investigation decision points, gather and analyze evidence, interview involved parties, and document findings to support fair, timely, and defensible outcomes

Conduct impartial, legally compliant investigations into employee complaints and internal threats, including matters arising under Title VII, in alignment with company policy and state and federal law

Ability to establish and maintain effective working relationships with employees, management, at all levels of the organization; use reason and de-escalation skills to manage difficult or emotional situations; present facts and recommendations verbally and in writing; plan, design, implement

Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing company risk, and ultimately improving the team member experience

Consults with management in developing employee performance improvement plans

Partners with Senior HR leaders, HRBPs and internal counsel on corrective actions, documentation, performance coaching, or other actions for team members

Makes recommendations to internal Legal counsel & managers regarding all employee corrective actions and performance management. Providing substantive review and editing of corrective action documentation

Partners closely with IT, Risk and Data Security teams to investigate misconduct involving systems, data access, or information security, while maintaining confidentiality and risk awareness

Tracks relevant employee data, metrics & trends to help define process improvements and approaches

Perform other duties as assigned

Future willingness to travel (approx. 2-3 days per quarter with occasional overnight travel)

Qualification

Employee relations managementWorkplace investigationsStateFederal employment lawHRIS systems proficiencyConflict managementAnalytical skillsCoaching skillsEmpathyCommunication skillsNegotiation skillsTeam collaborationTime managementProblem-solving skills

Required

Minimum 5+ years of experience demonstrated a proven track record of managing and resolving complex employee relations matters in a multi-state business environment

Deep understanding of State and Federal US employment law, EEO regulations, workplace anti-discrimination and accommodations related laws, including Title VII, the ADA, the FMLA and their state law equivalents

Highly skilled in workplace investigations, negotiation, conflict management and employee relations procedures and processes

Investigations experience in a remote/Hybrid work environment

Ability to manage multiple priorities effectively

Communicate effectively (verbally and in writing) with all levels of the organization up to and including C-suite

Proficiency in Microsoft Office products including Word, Excel, Outlook, Teams, SharePoint, PowerPoint and CoPilot

Understanding of the benefits and risk of AI use and impact in the workplace

Strong understanding of how to leverage publicly available information, such as Open Source Intelligence (OSINT) and Publicly Available Information (PAI), for workplace investigations and due diligence, ensure all data collection adheres to legal and ethical HR standards

Proficiency in HRIS systems (such as Workday, HR Accuity, ServiceNow, HR ticketing systems/case management)