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Inside Real Estate · 20 hours ago

Part-time Client Care Coordinator

United States

Full-time, Part-time

Remote

New Grad, Entry Level

$13/hr - $13/hr

Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. They are looking for a remote, part-time Client Care Coordinator to act as a liaison between their clients and potential home buyers or sellers, focusing on converting online leads into business opportunities.

AnalyticsBusiness IntelligenceCRMMarketingReal EstateSaaS

Responsibilities

Act as the first point of contact for all internet leads through texting and calling according to predefined processes

Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc

Identify and take appropriate action based on if the lead is ready (or not) to speak with our client

Utilize our CRM (Customer Relationship Management software) for documenting and logging interactions with potential home buyers/sellers

Consistently follow up on all viable leads that are unresponsive, following predefined texting and calling plans

Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion

Collaborate with other Concierge team members to achieve overall team goals

Qualification

Customer communicationCRM softwareTech savvyTime managementAttention to detailMultitaskingClient relationship buildingFluency in SpanishCollaboration

Required

High school diploma or GED equivalent

Be at least 18 years of age

Pass a post offer, pre-employment background check

Be authorized to work in the US

Must be able to be stationary while sitting at a computer for long periods of time

Quiet workspace that is conducive to successfully performing in the role in a remote capacity

Typing speed of at least 30 WPM with 100% accuracy

Tech savvy

Personal computer (with webcam) with Google Chrome browser

Secure internet connection (minimum of 40 mbps download, 10 mbps upload)

This is a 100% remote role, but you must live in one of the following states to be considered: AK, AL, AR, GA, IA, ID, IN, KS, KY, LA, MI, MN, MS, MT, NC, NM, NV, OH, PA, SC, TN, TX, UT, WI