Claims EDI Helpdesk Support jobs in United States
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RADcube ยท 18 hours ago

Claims EDI Helpdesk Support

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

RADcube is seeking a dedicated and customer-focused professional to join their Claims EDI Helpdesk team supporting the Indiana Medicaid account. This fully remote role involves providing front-line support to providers and trading partners regarding electronic claims submissions and EDI-related inquiries.

ConsultingHealth CareInformation TechnologyMedical
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Riteesh Aenike
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Responsibilities

Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions, rejections, and processing issues
Troubleshoot and resolve technical issues related to electronic data interchange (EDI) formats, transactions, and connectivity
Document all interactions and resolutions in the appropriate tracking systems
Collaborate with internal teams to escalate and resolve complex issues
Educate callers on EDI processes, requirements, and available resources
Maintain up-to-date knowledge of Indiana Medicaid policies and Gainwell Technologies systems

Qualification

EDI formatsCustomer serviceHelpdesk supportHealthcare claims processingMicrosoft OfficePhone etiquetteVerbal communication

Required

High school diploma or equivalent
1+ years of experience in customer service, helpdesk support, or healthcare claims processing
Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems
Strong verbal communication skills and phone etiquette
Ability to work independently in a remote environment with minimal supervision
Proficiency in Microsoft Office and helpdesk ticketing systems

Preferred

associate degree or higher

Company

RADcube

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RADcube, with its inception in 2016, stands tall as a pioneer in the software solutions industry, boasting of nearly a decade of rich experience.
dateFounded in 2015
location
Carmel, Indiana, USA
people-size201-500 employees
web-link
http://www.radcube.com/

H1B Sponsorship

RADcube has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (9)
2023 (4)
2022 (2)
2021 (9)
2020 (2)

Funding

Current Stage
Growth Stage

Leadership Team

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Feroz Syed
Chief Executive Officer
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Company data provided by crunchbase