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Versant Media · 21 hours ago

Support Specialist, Partner Care (GolfNow Business Support)

Orlando, FL

Full-time

Hybrid

New Grad, Entry Level

VERSANT is a leading force in news, sports and entertainment, seeking a Support Specialist for their Partner Care Support team. This role involves consulting on technology solutions for golf course operators and providing exceptional customer service to enhance their business efficiency.

BroadcastingInformation TechnologyMedia and Entertainment

Responsibilities

Be a resource for our customers by offering solutions to their technical challenges

Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software

Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues

Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries

Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency

Serving our valued partners by establishing and maintaining relationships with clients

Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented

Document pertinent information and investigation details in Salesforce cases

Show initiative by making product suggestions or noting improvements in internal processes

Qualification

MS WindowsNetworkingTechnical CertificationsSalesforceSQL QueriesCustomer ServiceProblem SolvingCommunication

Required

Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities

Ability to rapidly learn our software and demonstrate competence with new technologies and software applications

High energy and engaging personality with patience for all levels of technology users required

Experience may include any of the following: Technical background in a help desk environment that required customer service skills

Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas

Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc