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Chubb · 17 hours ago

Service Consultant

Triangle Plaza 8750 W. Bryn Mawr Avenue, Chicago, IL, 60631, US

Full-time

Onsite

Mid Level

3+ years exp

Chubb is a world leader in insurance, and Combined Insurance is seeking a Service Consultant to join their fast-paced, high-energy team. The Service Consultant will serve as the primary service representative for assigned markets, responsible for resolving client needs and enhancing the overall client experience through relationship management and effective communication.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Analyze, research & respond to all inquiries related to an employer group, must develop a broad working knowledge of company policies & procedures, policy information/management, premium & billing administration, and enrollment processing. Handles level 2+ tasks that are more complex in nature

Liaison between external client & sales partners and cross functional internal partners via the Service email inquiries for level 2+ tasks

Communicate and collaborate across all internal Customer Experience Delivery teams to project manage complex or escalated service requests to a timely and effective resolution. This could include Premium Billing, Premium Processing, Policyholder Services, Benefit Changes, Underwriting, Enrollment Services, and Sales

Proactively manage expectations of clients and agents to address issues as they arise while concisely and effectively communicating status, issues, and timelines

Responsible to make updates and adjustments to policyholder and group records, and related items

Effectively project manage Salesforce Case workload

Develop and maintain a trust-based & positive relationship and rapport with internal and external clients

Collaborate & drive positive change with internal partners to improve processes & procedures

Assist Account Managers in identifying methods to grow the account and increase broker or client satisfaction

Mentor & train new hires. Supports ongoing team knowledge & development

Perform other duties as assigned

Qualification

Customer service skillsRelationship managementProject managementProblem resolutionCommunication skillsCritical thinkingTime managementOrganizational skillsAdaptabilityDetail orientedCreativity