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Erie 1 BOCES · 21 hours ago

Microcomputer Technical Support Specialist 0126-0007

West Seneca, NY

Full-time

Onsite

Entry, Mid Level

$32.87/hr - $32.87/hr

2+ years exp

Erie 1 BOCES is a technology services provider seeking a Microcomputer Technical Support Specialist. The role involves the design, installation, and maintenance of computer software applications and operating systems, along with troubleshooting and user training in LAN environments.

AlumniCareer PlanningEducationHigher EducationTraining

Responsibilities

Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems

Installs, customizes and maintains vendor supplied software or LAN/WAN operations

Generates incident tickets as required

Follows-up on and closes all assigned calls

Monitors, configures and tunes LANs or LAN applications for optimal performance

Organizes and prepares LAN documentation

Assists in the training and instruction of users in LAN operating systems and/or LAN applications

Performs troubleshooting for computer equipment use in the delivery of BOCES services

Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.)

Provides related user training for such applications

Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist

Acts as liaison between the WNYRIC and the customer (School District) regard to in networked hardware, software and application issues

Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices

Works in schools where students (children), teachers and administrators are present

Travels to building sites, within assigned districts; holds and maintains a valid New York State driver's license, and has a reliable vehicle to travel to assigned work locations

Completes and submits official forms, time sheets and billing reports, in a timely manner

Maintains communications with supervisors and team members (electronic mail, voice mail, etc.)

Familiar with setup and use of Active Directory, Netware (Novell), Windows, Ethernet, TCP/IP, electronic mail (Lotus Notes et al), PCs, MACs and other technologies, as required by specific assignment

Performs related duties as assigned by the school district Technology Coordinator, the Supervisor, Microcomputer Technical Support Specialists, or the Associate Director, Technology Services - Operations

Qualification

LAN/WAN environmentsMicrosoft Active DirectoryComputer programmingWindows ServerPC operation/managementGroup PoliciesDHCP/DNSCustomer service skillsTroubleshooting skillsResearch skillsDocumentation skills

Required

Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor's degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software

Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate's degree in Data Processing, Computer Science, Business Administration or related field and four (4) years of data processing experience, two (2) years of which, included computer programming, and at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software

Graduation from high school or possession of a high school equivalency diploma and six (6) years of data processing experience, two (2) years of which, included computer programming, and at least one (1) year of experience in programming and/or maintenance of vendor supplied operating software

An equivalent combination of training and experience as defined by the limits of (A), (B), and (C)

Applicants must be experienced working in LAN/WAN environments

Familiarity with Windows, MAC OS/iOS, Windows Server and newer

PC operation/management is mandatory

Management of Microsoft Active Directory, Group Policies, DHCP/DNS, and Computer Imaging using WDS/SCCM is also mandatory

Candidate must have strong customer service and communications skills in addition to troubleshooting, research and documentation skills

Must possess a valid NYS driver license and reliable car transportation