First Citizens Bank · 16 hours ago
Compliance Manager - Complaints
United States
Full-time
Remote
Mid, Senior Level
$94K/yr - $144K/yr
6+ years expFirst Citizens Bank is seeking a Compliance Manager to oversee compliance associates and initiatives that reduce risk and ensure regulatory compliance. The role involves managing a team, fostering relationships with business lines, and ensuring compliance with applicable laws and regulations.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Compliance Oversight - Manages a team of associates who receives, processes, and responds to all Agency complaints and performs credible challenge, as well as provides oversight for all direct escalated complaints received by front line business units. Manages a team of associates who analyze internal processes and systems related to complaint management for data gaps, discrepancies, and other compliance-related issues. Oversees the implementation of necessary changes to business processes, systems, or programs in accordance with external laws and regulations. Leads the review and execution of enterprise-wide initiatives that ensure regulatory, legal, and risk mitigation compliance
Business Strategy - Fosters productive relationships and open communication with management throughout the Bank to develop an appropriate compliance culture. Assists business lines in understanding their roles in compliance and risk mitigation efforts by serving as the point of contact for daily requests. Identifies opportunities to leverage technology that enhances processes, mitigates risks, and improves operational efficiencies
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development
Business Support - Partners on the development of key performance metrics and reporting criteria. Participates in business committees and other projects related to compliance, legal, and regulatory risk. Monitors and reviews high risk, escalated issues
Qualification
Required
Bachelor's Degree and 6 years of experience in Compliance, Legal, Audit, Regulatory Compliance Management, Banking or other related experience
High School Diploma or GED and 10 years of experience in Compliance, Legal, Audit, Regulatory Compliance Management, Banking or other related experience
Preferred
Project Management/Transformational Initiatives - Able to multi-task effectively without sacrificing speed or quality. Leadership experience within a fast-paced environment and driving multiple efforts forward in varying size and scope
Stakeholder Management/Constructive Challenge - Provide constructive feedback to senior leadership and develop partnerships to find an alternative path forward
Reporting & Data Analysis - Comfortable with analyzing a broad data set and transforming data into actionable insights. Experience creating and delivering clear and concise messages across multiple levels of leadership
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-13
2026-01-06
Company data provided by crunchbase