AB&T ยท 4 hours ago
Deposit Enterprise Solutions Specialist
AB&T is a community bank committed to providing best-in-class service and customized solutions to its clients. The Deposit Enterprise Solutions Specialist plays a vital role in supporting clients and teammates by addressing digital banking issues and ensuring the smooth operation of deposit account management.
Consumer GoodsHome AppliancesManufacturing
Responsibilities
Assist digital banking clients with log-in issues and trouble shoot functionality concerns
Review New Account packages post origination
Review and process system alerts on deposit accounts for Red Flag activity
Support client-facing staff with deposit system issues and concerns
Review and process NSFs, chargebacks, and non-posted items
Review and process debit card and ACH disputes
Perform deposit research for documents related to subpoenas, legal requests, and audits
Qualification
Required
Excellent interpersonal and communication skills with a focus on client care
Detail-oriented and organized, maintaining accuracy under pressure
Ability to learn quickly and follow established procedures with consistency and integrity
Technologically proficient
Preferred
experience with Microsoft Office and digital banking systems
Familiarity with Jack Henry Silverlake and other Jack Henry ancillary products