SALT · 3 days ago
Director of Operations
Miami, FL
Full-time
Hybrid
Senior Level, Lead/Staff
$115K/yr - $135K/yr
8+ years expSALT is building modern financial infrastructure for the cannabis industry, and they are seeking a Director of Operations to lead operational readiness and execution for their Bill My Bank brand. This role involves overseeing daily operations, collaborating cross-functionally, and ensuring regulatory compliance within a fast-growing industry.
FinanceFinTechMarketingPayments
Responsibilities
Own all day-to-day operational functions for the Bill My Bank business, including merchant onboarding, account activation, customer support readiness, settlement coordination, and exception handling
Develop, document, and maintain scalable operational workflows, SOPs, and internal controls that support growth while minimizing risk
Serve as the operational decision-maker for Bill My Bank, ensuring timely resolution of issues and alignment with executive priorities
Lead operational readiness for Bill My Bank’s market launch, including internal enablement, merchant-facing workflows, and post-activation support models
Partner closely with Sales, Revenue, and Marketing to ensure operational alignment with go-to-market strategy and merchant acquisition efforts
Support early-stage merchant conversations and partnerships where operational credibility and industry expertise are required to close and activate accounts
Oversee operational financial performance, including cost controls, margin optimization, and unit economics
Partner with Finance to support accurate forecasting, reconciliation, reporting, and performance analysis related to Bill My Bank operations
Identify and address operational inefficiencies that negatively impact margin, customer experience, or scalability
Collaborate closely with Engineering and Product teams to ensure operational requirements are reflected in system design, dashboards, and tooling
Work with Customer Support leadership to ensure service levels, escalation paths, and customer satisfaction targets are met
Coordinate with Legal and Compliance to ensure operational practices align with regulatory, banking, and contractual obligations
Design operational systems that scale efficiently as transaction volume, merchant count, and product complexity increase
Implement KPI-driven management practices to monitor performance and drive continuous improvement
Prepare Bill My Bank for future growth phases, including expanded product offerings, new verticals, and increased transaction throughput
Qualification
Required
Minimum 8+ years of experience in payments, fintech, ACH, banking, or alternative payment solutions
Demonstrated experience launching, operating, and scaling a financial services or payments product
Strong understanding of money movement, settlement flows, merchant onboarding, and transaction-based revenue models
Proven ability to operate in fast-moving, high-growth environments with limited ambiguity
Strong analytical, organizational, and problem-solving skills
Executive-level communication skills with the ability to work directly with senior leadership
Preferred
Experience operating within regulated or high-risk industries, including cannabis-adjacent or specialty payments
Background working with both startup-stage and scaling fintech organizations
Experience partnering closely with sales, revenue, and marketing teams during product launches
Familiarity with CRM, merchant portals, and operational analytics platforms
Company
SALT
SALT offers a fintech platform for the cannabis industry, including payments, marketing, sales, finance, data, and loyalty services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
MarketScreener
2025-11-12
2025-04-10
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