Block Imaging · 2 weeks ago
Field Service Engineer - Hologic
Manassas,VA,US
Full-time
Onsite
Mid, Senior Level
$80K/yr - $135K/yr
3+ years expBlock Imaging is a company that provides essential tools for healthcare professionals. They are seeking a Field Service Engineer responsible for providing high-quality technical support and service to medical imaging customers, including installation, troubleshooting, and maintenance of equipment.
Health CareMedical Device
Responsibilities
Service medical imaging equipment focused within the United States
Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications
Ensure the system operates effectively to meet customer needs and expectations
Move the company forward in engineering competency
Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams
Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues
Continual expansion of knowledge base in the repair and installation of equipment
Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement
Remain available to address technical issues and respond to inquiries promptly
Document newly developed processes and provide training to end users
Perform additional duties as assigned to support team and organizational goals
Qualification
Required
Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus
Mechanical aptitude and desire to solve problems using initiative and critical thinking skills
Ability to work on concurrent projects and ensure timelines are met
Capable of building positive working relationships with team members, customers and vendors
Ability to be flexible and resolve situations with confidence and mature leadership
Solution-oriented professional who treats others with dignity and respect
Hold self to a high standard while ensuring projects are completed on time
Experience in delivering and demanding a high level of customer service
Thorough knowledge of safety regulations
Exceptional communication skills, including active listening, clear verbal expression, and effective writing
Proficient in Excel, Word, Outlook, keyboarding, and internet research
Strong attention to detail with consistent follow-through on tasks and responsibilities
Computer diagnostic software and hardware
Database entry and management
Collaborative team player who promotes open communication and shared success
Self-starter who can fill 'down time' in productive ways
Valid driver's license and proof of safe driving history
Submit to and successfully complete MVR and criminal background check and drug screen
Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles
Drivers must comply with on-the-job driver's safety training if asked to operate rental trucks or fleet vehicles
Must be 21 or older to drive company vehicle
Education: Bachelor's degree in engineering or equivalent
Experience: 3-7 years' experience in medical imaging engineering or equivalent
Preferred
Women's Health/Hologic equipment service experience
Benefits
Health, Vision, Dental & More
Paid Time Off
Annual Bonus Opportunities
401(k) Investment Plan & Budgeting
Team Member Perks Program
Tuition Assistance
Employee Referral Bonus Program
Paid Parental Leave
Company
Block Imaging
Block Imaging is a medical device company providing imaging equipment and spare parts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Crawford
Chief Executive Officer
Recent News
2025-08-14
PharmiWeb.com
2025-02-14
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