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MBTA · 1 hour ago

Senior Manager of Planning Projects and Reporting

Boston, MA

Full-time

Onsite

Senior Level

5+ years exp

MBTA is committed to providing safe and reliable transportation, and they are seeking a Senior Manager of Planning Projects and Reporting. This role involves leading planning initiatives and managing reporting obligations to ensure compliance with federal regulations, while also supporting evidence-based decision-making and enhancing data quality.

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Growth Opportunities

No H1B

Responsibilities

Oversee the preparation, validation, and submission of NTD reports to the FTA, ensuring full compliance with federal regulations

Manage special planning projects that support service improvements, operational efficiency, and strategic initiatives across the organization

Maintain and enhance elements of the service planning information systems (e.g., scheduling and reporting platforms such as HASTUS, including the GEO module)

Collaborate with internal stakeholders to collect, analyze, and interpret data on ridership, service levels, and performance

Provide leadership and subject matter expertise for reporting standards, metrics, and methodologies

Develop presentations, reports, and dashboards to communicate findings and recommendations to senior leadership and external partners

Identify and implement process improvements to streamline reporting and enhance data quality

Serve as a liaison between Service Planning and other departments on data, analytics, and compliance matters

Manage staff, consultants, and/or projects to analyze and prepare transportation plans, evaluate the effectiveness of existing services, and analyze the cost and benefits of new or improved services, procedures, and policies

Establish procedures and analytical tools for monitoring ridership, route performance, and reporting service statistics

Maintain close coordination with Bus, Heavy Rail, and Light Rail transportation on route and service needs and proposed changes

Provide technical assistance regarding service needs to long-range operating and capital planning initiatives, as well as ongoing construction projects

Use HASTUS software tools to track bus stops, routes, and other asset information electronically

Represent the MBTA at public meetings regarding service

Work with internal and external stakeholders to evaluate demand and other factors affecting service and collaborate on projects or strategies to improve it

Monitor impacts of various construction projects and seek opportunities to enhance future services with mitigation projects or transit-supportive design

Ensure budgetary goals are met and that all work is performed in a timely and cost-effective manner

Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner

Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week

Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees

Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies

Perform all other duties and projects that may be assigned

Qualification

FTA reporting requirementsTransportation planningHASTUS softwareProject managementData analysisData visualization toolsCommunication skillsCustomer serviceOrganizational skillsConflict resolutionInterpersonal skills

Required

A Bachelor's degree from an accredited institution in Public Administration, Business, Transportation, Planning, or a related field

Five (5) years of experience in transportation planning/analysis, transportation policy, or transportation program management

Strong knowledge of FTA reporting requirements, especially NTD

Familiarity with transit planning software (e.g., HASTUS), database systems, and data visualization tools

Knowledge of Word, Excel, databases, and schedule software applications (such as HASTUS)

Knowledge of Automated Data Collection Systems

Excellent analytical, organizational, and communication skills

Demonstrated experience managing complex projects and delivering results on time

Ability to work effectively both independently and in a cross-functional team

The ability to provide internal and external customers with a courteous and professional experience

Effective organizational, analytical, multi-tasking, time management, and interpersonal skills

The ability to handle sensitive and confidential information in an appropriate manner

Possess excellent customer service, conflict resolution, and communication skills

The ability to work any and all shifts and or locations as assigned or directed

The ability to supervise and work effectively with a diverse workforce

Preferred

A Master's degree from an accredited institution in Public Administration, Business, Transportation, Planning, or related field

Experience in transit service planning

Related experience in a supervisory capacity overseeing direct reports, consultants, and/or project management

Company

MBTA

Glassdoor3.8

The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.

Founded in 1964

Boston, Massachusetts, USA

5001-10000 employees