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CDW · 1 day ago

UC Architect/SME

Virtual - California

Full-time

Onsite

Senior Level

5+ years exp

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers. They are seeking a Cisco Call Manager Engineer to design, develop, and implement network and telecommunications infrastructure, ensuring smooth operations and providing technical assistance to the team.

AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and implement the physical design and architecture of computer networks, including LANs, WANs, and VoIP

Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions

Assist and lead the design and implementation of Cisco Unified Communication products, including software upgrades on existing Cisco voice deployments

Provide technical assistance to Network Analysts and Network Professionals, identifying and resolving issues related to Cisco software, IP phones, and voicemail

Coordinate with various IT staff, business partners, internal clients, and vendors to ensure smooth network operations

Identify, plan, and execute session management strategies to increase efficiency

Experience in remote monitoring and management of enterprise IPT environments is an added advantage

Provide end-user support in Cisco VoIP/UCCE environments, resolving customer issues and handling internal escalations independently

Qualification

Cisco Telecommunication systemsCisco Unified CommunicationNetwork DesignIP telephony solutionsMulti-site solutionsCustomer supportProblem-solving skills